Deskside Technician II

Stefanini is a full‑service global provider of offshore, onshore and nearshore IT services, including application development, outsourcing, IT infrastructure support, systems integration, consulting and strategic staffing for Fortune 1000 enterprises. With over 25,000 employees across 77 offices in 40 countries, the company serves clients worldwide.

Responsibilities

• Support IT equipment in a large corporate environment.
• Provide desktop/laptop tech support for Mac and PC (Windows 7/10).
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• iMac support – install, move, add, change IT equipment.
• Maintain repairs, spare parts, and components.
• Research and troubleshoot problems.
• Maintain system configurations and documentation.
• Track and resolve customer incidents and requests through the client’s ticketing tool.
• Troubleshoot and resolve hardware and software issues for Windows devices.
• Backup, restore, and migrate user data.
• Provide “Smart Hands” support for networking, server, and telecommunications technologies.
• Support printers and peripheral devices.
• Manage inventory of IT assets, including asset auditing.
• Research and follow appropriate knowledge‑base articles.
• Work on‑call and provide after‑hours support as needed.
• May provide executive support.
• Perform various other deskside service tasks.
• Be available to support other client locations as required.
• Other duties as assigned.

Requirements

• At least 1 year of corporate deskside support or equivalent experience.
• Willingness to embrace innovative tools and technologies such as AI and IT health‑monitoring software.
• Excellent troubleshooting capability.
• Ability to maintain composure while handling challenging, rapid‑response user support.
• Experience with Microsoft Office / Office 365 suite.
• Experience with computer imaging and data migration tools (e.g., SCCM, Intune).
• Experience with endpoint protection and encryption (BitLocker) support.
• Familiarity with remote desktop support tools.
• High School Diploma or equivalent.
• Valid driver’s license.
• Physical ability to walk, bend, stand for prolonged periods and lift equipment up to 50 lb.
• Physical presence at a Stefanini or client location during shift.
• High level of professionalism and strong interpersonal skills.
• Maintain a neat and professional work area and appearance in compliance with site policies.
• Ability to pass standard panel drug screening and background check.
• Adherence to assigned shift schedule.

Benefits

• Work with brilliant minds, often within a global capacity.
• Comprehensive benefits package including 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance.
• Access to professional development e‑learning programs through Stefanini University and other virtual training.
• Brazilian, privately owned company culture.
• Agility, flexibility, and innovation are core to the organization.
• Flat organizational structure enabling faster communication and decision‑making.