Deskside Technician II

Stefanini Group is seeking a Deskside Technician II for a globally recognized company.

Responsibilities

• Supporting IT equipment in a large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 11 operating system support
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• Provide Executive support
• Support at other client locations as needed
• Provide L2 Deskside Support, covering both end user computing and on-site network issues
• Support Labs, including Lab IT and instruments
• Client-site imaging of Computers for Win11
• Provide hardware/software support services including break/fix
• Installation and upgrading of hardware and software
• Other duties as assigned

Requirements

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers, and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize, and organize multiple tasks
• Minimum of 1 - 3 years of related experience
• Knowledge of multiple manufacturers and operating systems
• Excellent troubleshooting capability
• Ability to work in a team environment as well as independently
• Ability to communicate technical information to technical audiences
• Ability to complete assignments with no supervision
• Ability to search internally/externally for support information
• Customer-oriented attitude
• Valid driver's license and proof of auto insurance, if travel is required
• Attendance and schedule adherence are requirements of this position

Desired Qualifications

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma