Deskside Technician II

About the role

Supporting IT equipment in a large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 10/11 operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands supports networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets, including asset auditing
Able to research and follow appropriate KB articles
Variety of other tasks associated with desk-side services
May need to be available to provide support at other client locations as needed

Responsibilities

• Supporting IT equipment in a large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 10/11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands supports networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets, including asset auditing
• Able to research and follow appropriate KB articles
• Variety of other tasks associated with desk-side services
• May need to be available to provide support at other client locations as needed

Requirements

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers, and PC hardware
• Able to always uphold a positive attitude, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenges, rapid-response user support
• Proven ability to balance, prioritize, and organize multiple tasks
• Desired Characteristics
• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

Qualifications

• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenges, rapid-response user support
• Proven ability to balance, prioritize, and organize multiple tasks

Skills

• A+ Certification
• MCP
• ITIL Foundations
• Lean Six Sigma

Benefits

• Comprehensive Benefits packages include 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance, and much more.
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Pay Range

Based on Experience