Deskside Technician II

Position Overview We are seeking a reliable, customer-focused Part-Time IT Deskside Support Technician to provide hands-on technical support in a manufacturing plant environment. This position will support end users, maintain IT equipment and inventory, troubleshoot hardware and software issues, and assist with various IT projects as needed. The ideal candidate will have strong technical troubleshooting skills, excellent communication abilities, and the flexibility to work in an active plant environment that requires walking and standing throughout the workday. Key Responsibilities Provide on-site deskside and end-user technical support for desktops, laptops, printers, mobile devices, and other IT equipment. Troubleshoot and resolve hardware, software, operating system, and network connectivity issues. Support Windows operating systems, Microsoft Office applications, and standard corporate IT technologies. Assist with IT equipment installations, moves, additions, and changes (IMAC). Maintain and track IT inventory, including asset management, equipment audits, and spare parts. Assist with various IT projects, technology upgrades, deployments, and equipment replacements. Document, track, and resolve incidents and service requests through the client's ticketing system. Provide basic Smart Hands support for networking and infrastructure equipment as needed. Support end users throughout the plant, traveling between departments and work areas to resolve technical issues. Maintain accurate documentation of technical issues, equipment configurations, and completed work. Coordinate with remote IT teams and escalate issues when necessary. Perform additional IT support duties as assigned. Required Qualifications Previous experience in desktop, deskside, or IT field support. Strong working knowledge of PC hardware, Windows operating systems, Microsoft Office, printers, and common IT peripherals. Ability to diagnose and resolve technical issues independently. Excellent verbal and written communication skills. Strong customer service skills with a professional and positive attitude. Experience with IT inventory management and asset tracking. Ability to manage multiple tasks and prioritize support requests with minimal supervision. Comfortable working in an active manufacturing or plant environment. Ability to walk and stand for extended periods throughout the workday. Ability to lift and move IT equipment weighing up to 50 pounds. Dependable, punctual, and able to maintain a consistent weekly on-site schedule. Preferred Qualifications Previous IT support experience in a manufacturing, warehouse, or industrial facility. Experience supporting remote IT teams and providing Smart Hands services. Familiarity with IT ticketing systems and ITIL processes. CompTIA A+ or other relevant IT certifications. Experience supporting IT deployments, equipment refreshes, and infrastructure projects. Schedule & Work Environment This is a part-time, on-site position requiring support one day per week. The technician will work directly within an active plant environment, providing technical assistance across various departments and work areas. Candidates must be comfortable spending a significant portion of the workday walking throughout the facility, responding to end-user requests, managing IT inventory, and assisting with ongoing technical projects. The successful candidate will be self-motivated, technically proficient, and capable of providing dependable IT support with minimal supervision.