Deskside Technician I
Stefanini Group · Auburn Hills, MI · 3 wk ago
On-siteEngineeringFull-time
What will you do?
- Provide hardware/software support services to onsite client including break/fix
- Implement virus detection and eradication procedures
- Diagnose end-user system failures and implement repair solutions
- Diagnose printer and other peripheral device failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network
What you'll get
- Work with brilliant minds, often within a global capacity
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well
Why we're different
- Brazilian and privately owned company
- Agility, flexibility, and innovation are in our DNA
- Flat organizational structure which enables faster communication and decision making
What do you need to succeed?
- 1 year corporate desk side support experience with strong emphasis supporting Windows 10 and Windows 11 preferred
- Experience troubleshooting and replacing hardware
- Experience using Active Directory
- Experience supporting Microsoft Office 365, Microsoft Outlook Web Application (OWA)
- Experience troubleshooting wireless connectivity issues
- Quality Customer Service skills
- VPN experience
- Experience with basic hardware printer support
- Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP