Deskside Technician

Duties And Responsibilities

• Provide end-user technical support
• Troubleshoot hardware, software, and network issues
• Support Windows / macOS systems, printers, monitors, docking stations, and peripherals
• Perform in-person and remote assistance
• Perform device setup and deployment
• Configure and deploy laptops and desktops, mobile devices, new employee workstations
• Imaging and provisioning of systems
• Incident and ticket management
• Work within ServiceNow, Jira Service Management, and/or Zendesk
• Diagnose and resolve Level 2 technical issues escalated from Level 1 support
• Perform onsite support for conference rooms, AV equipment, Video conferencing, Office networking equipment
• Perform Active Directory account management, password resets, software installation and updates
• Basic network troubleshooting
• Maintain knowledge base articles
• Document solutions and procedures

Skills And Qualifications

• Minimum 2 to 5+ years of IT support experience
• Knowledge of desktop hardware and operating systems
• Knowledge of Windows 10/11 & macOS
• Active Directory / Azure AD
• Microsoft 365 VPN and network troubleshooting
• Imaging tools (SCCM, Intune, Jamf)
• ServiceNow ticketing system
• Experience with enterprise IT environments
• Strong customer service and communication skills
• CompTIA A+ preferred
• CompTIA Network+ preferred
• Miscellaneous Microsoft certifications preferred

Pay Range

The rate for this position is between $19.13 - $25.50 per hour, unless local minimum wage is higher.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits