Deskside Technician

About The Group

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS) drives core modernization across layers to meet the digital era's evolving needs. We help customers transform their infrastructure and workplace to own the business securely.

Role

As a Deskside Technician, you will manage and support the end-user computing environment. Key responsibilities include overseeing end-user computing tools, providing technical assistance, utilizing monitoring tools, collaborating with the IT team, and maintaining network configurations.

Mandatory Skills

• Active Directory
• Win 10, Windows 11 & Macintosh OS
• Intune / SCCM Tool
• Printers & Peripherals
• Virtual Machines (Citrix / Azure Virtual Desktop)
• Ticketing Tool Remedy / SNOW/ JIRA

Experience

• 6 to 8 years

Required Skills

• Technical Skills: Networking, End User Tools - Nexthink, Macintosh OS X Laptop Support, Windows, Desktop Support - Remote, Service Now
• Domain Skills: Service Now

Responsibilities

• Oversee the management and support of end-user computing tools, ensuring optimal performance and user satisfaction.
• Provide technical assistance and troubleshooting for Macintosh OS X laptops, addressing user issues promptly and effectively.
• Utilize Nexthink to monitor and analyze end-user computing environments, identifying areas for improvement and implementing solutions.
• Collaborate with the IT team to maintain and enhance the Service Now platform, ensuring efficient incident and request management.
• Implement and support Windows operating systems, ensuring compatibility and security across all devices.
• Manage networking configurations and troubleshoot connectivity issues to ensure seamless communication and data transfer.
• Deliver remote desktop support, resolving technical issues and providing guidance to users to enhance productivity.
• Coordinate with other departments to ensure IT systems align with business objectives and contribute to overall company success.
• Develop and maintain documentation for system configurations, processes, and procedures to ensure knowledge sharing and continuity.
• Conduct regular system audits and assessments to identify potential risks and implement preventive measures.
• Engage in continuous learning and development to stay updated with the latest technologies and industry trends.
• Contribute to the improvement of IT processes and workflows, enhancing efficiency and reducing downtime.
• Support the company’s mission by ensuring reliable and secure IT infrastructure, positively impacting employee performance and satisfaction.

Qualifications

• Possess strong technical skills in Nexthink, Macintosh OS X, Service Now, Windows, and Networking.
• Demonstrate excellent problem-solving abilities.
• Show a proactive approach to learning new technologies and adapting to changes in the IT landscape.
• Have a minimum of 6 year and a maximum of 8 years of relevant experience in systems engineering or a related field.
• Show attention to detail and organizational skills.
• Bring a customer-focused mindset, ensuring user satisfaction and contributing to a positive work environment.

Pay

We are offering between $63,000 – $70,000. Applications will be accepted until June 22, 2026.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*