Deskside Technician

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS) helps customers transform infrastructure and workplace to meet the evolving needs of the digital era. The team delivers cloud-driven modernization and operational transformation to enable secure, modern business environments.

About the role

Join our dynamic team as a Deskside Technician / Systems Engineer, where you will manage and support our end-user computing environment. This on-site, day-shift position in Addison, Texas offers collaboration with colleagues and impactful projects.

Responsibilities

• Oversee management and support of end-user computing tools, ensuring optimal performance and user satisfaction.
• Provide technical assistance and troubleshooting for Macintosh OS X laptops, addressing user issues promptly.
• Utilize Nexthink to monitor and analyze end-user environments, identifying areas for improvement.
• Collaborate with the IT team to maintain and enhance the Service Now platform for incident and request management.
• Implement and support Windows operating systems, ensuring compatibility and security across devices.
• Manage networking configurations and troubleshoot connectivity issues.
• Deliver remote desktop support, resolving technical issues and guiding users to enhance productivity.
• Coordinate with other departments to align IT systems with business objectives.
• Develop and maintain documentation for system configurations, processes, and procedures.
• Conduct regular system audits and assessments to identify risks and implement preventive measures.
• Engage in continuous learning to stay updated with latest technologies and industry trends.
• Contribute to IT process improvements, enhancing efficiency and reducing downtime.
• Support reliable and secure IT infrastructure to positively impact employee performance.
• Occasionally move IT assets across office floors or deliver assets to users.

Requirements

• Active Directory, Windows 10, Windows 11, and Macintosh OS
• Intune / SCCM, Printers & Peripherals
• Virtual Machines (Citrix / Azure Virtual Desktop)
• Ticketing Tools (Remedy / Service Now / JIRA)
• Nexthink, Macintosh OS X Laptop Support, Windows, Networking

Qualifications

• Strong technical skills in Nexthink, Macintosh OS X, Service Now, Windows, and Networking.
• Excellent problem-solving abilities for diagnosing and resolving technical issues.
• Strong communication skills for collaborating with teams and guiding users.
• Proactive approach to learning new technologies and adapting to IT changes.
• 6 to 8 years of relevant experience in systems engineering or a related field.
• Attention to detail and organizational skills for maintaining documentation.
• Customer-focused mindset to ensure user satisfaction.

Pay

$63,000 – $70,000 annually, plus eligibility for Cognizant’s discretionary annual incentive program based on performance.

Cognizant will only consider applicants who are legally authorized to work in the U.S. without requiring employer sponsorship now or in the future. This role is not able to offer visa transfer or sponsorship.