Deskside Support Technician

About the Role

Join our team of client-facing tech enthusiasts dedicated to delivering hands-on support and maintaining client systems for a diverse range of end users, including executive support. As Deskside Support, you will test and troubleshoot software upgrades, system images, and hardware deployments, resolving issues across various device types both on-site and remotely. You will collaborate with internal teams and alliance partners like Microsoft, identify opportunities for modernization and automation, and contribute innovative ideas to enhance end-user experience and drive cost savings. Ensuring customer satisfaction by meeting XLA and SLA targets is a key part of this role.

Responsibilities

• Provide hands-on technical support for client systems and end users, including executive support.
• Test and troubleshoot software upgrades, system images, and hardware deployments.
• Resolve hardware and software issues across multiple device types, both on-site and remotely.
• Collaborate with internal teams and alliance partners (e.g., Microsoft) to deliver solutions.
• Identify opportunities for modernization and automation within your scope of work.
• Present innovative ideas to improve end-user experience and achieve cost savings.
• Ensure customer satisfaction by meeting XLA and SLA targets.

Requirements

• 5+ years of experience providing IT support.
• Experience working in a customer-facing environment.
• Strong communication skills, including email, phone, and in-person interactions.
• Must be a US Citizen and live in the United States of America.
• This role is fully onsite at the client's location in Tucson, AZ.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field.

Skills

You thrive in a team environment, embrace the evolving tech landscape, and possess a growth mindset. You are customer-focused, prioritizing customer success, and naturally inclusive in how you work with others.

Benefits

• Access to state-of-the-art resources and Fortune 100 clients.
• Comprehensive benefits that support well-being and diversity of needs.
• Employee learning programs with access to certifications from Microsoft, Google, Amazon, Skillsoft, and more.
• Company-wide volunteering and giving platform to donate, fundraise, or volunteer.
• Opportunities for career growth in areas like Service Delivery Management, Workplace Modernization, or Workplace Virtualization.

Diversity and Inclusion

Kyndryl welcomes people of all cultures, backgrounds, and experiences. Our Inclusion Networks provide support and advice, fostering an equitable culture where everyone can bring their whole self to work.