Desk Side Project Technician

About the role

The Desk Side Project Technician supports new construction initiatives, associate/department moves, and new technology implementation activities at Nemours Children's Health in Orlando, Florida. The role involves reviewing and recommending new technology, testing technology, and deploying end-user equipment for new services, facilities, and department renovations.

Responsibilities

• Provides technology support for new construction initiatives, associate/department moves, and new technology implementation activities.
• Reviews and recommends new technology, tests technology, and deploys end-user equipment for new services, facilities, and department renovations.
• Supports patient-facing entertainment systems, performs PC upgrades/replacements, equipment moves, hardware installations, technology configuration & deployment, and provides roll-out support for locally installed software solutions.
• Collaborates with other IS teams to provide advanced Desk Side technology support.
• Engages and coordinates with hardware and software vendors to repair/support technology components in a timely manner.
• Participates in after-hours support activities as required.
• Accurately documents tickets for instances of hardware installation, and removal.
• Pairs with Service Desk to transfer knowledge to Tier one for improved First Contact Resolution.
• Provides on-premise support for all Nemours locations as assigned.
• Performs equipment relocation as needed.
• Maintains strong expert-level knowledge & understanding of current operating systems, network, printing, and clinical workflows.

Requirements

• Associate's Degree required.
• Minimum of one (1) to three (3) years experience required.
• Exceptional customer service skills required.
• Strong Operating System understanding required.
• Quality craftsmanship with wire management expertise is expected.
• Strong PC level technology expertise, imaging, and troubleshooting is expected.

Qualifications

• Ability to work in a demanding clinical environment.
• Strong PC level technology expertise, imaging, and troubleshooting is expected.
• Quality craftsmanship with wire management expertise is expected.
• Exceptional customer service skills required.

Skills

• Exceptional customer service skills.
• Strong Operating System understanding.
• Quality craftsmanship with wire management expertise.
• Strong PC level technology expertise, imaging, and troubleshooting.

Benefits

Nemours Children's Health offers competitive benefits including health insurance, retirement plans, paid time off, and more. Details can be found on our website.

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and may vary based on project requirements.

Benefits

Nemours Children's Health offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. Details can be found on our website.