Desk Side Analyst (Cincinnati, OH)
About the role
The Desk Side Analyst is responsible for assisting with all technology installation, management, and support at their assigned location. The role requires building trusting relationships with site leadership and end users as well as working closely with other technology teams such as biomed, project managers, relationship managers and application analyst etc. The deskside analyst assists the team to deliver cost effective, standard technology solutions enabling exceptional patient care, in a fast-paced environment. Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us. This role is customer facing in a patient care environment and often requires contact with technology in patient rooms.
Responsibilities
- Assist with hardware support including but not limited to computers, printers, multifunction devices, document scanners, barcode scanners, phones, signature pads, tap badges, telehealth equipment etc.
- Supports a culture of quality and accountability by ensuring all work is completed according to standards in process and hardware solutions
- Be mindful of technology cost, budgetary concerns, and stewardship goals
- Ensure all SLAs are met or exceeded, report any concerns or challenges to manager immediately
- Be responsible for accurate hardware inventories of production equipment and spare parts
- Manage vendors when working in our facilities to ensure clinical staff is not interrupted by technology task
- Actively participate in larger technology team troubleshooting, planning discussions to ensure consistency in experience across the entire organization
- Assist in maintaining accurate work instructions and identifying training