Desk Side Analyst (Hampton Roads, VA)

Position Responsibilities

• Manage/repair all technology hardware including but not limited to computers, printers, and scanners.
• Maintain accurate hardware production inventories and spare stock.
• Troubleshoot some software as needed.
• Adhere to all documented processes.
• Travel to off-sites to provide the same level of support as the main campus assignment.
• Aid with project assignments to implement new technologies or hardware.
• Provide on-call and project support as needed.
• Aid with the movement of I&T assets either receiving new equipment or decommissioning of end of life equipment.

Position Requirements

• Demonstrate a deep understanding of the technical environment and its business return.
• Strong communications; written and oral.
• Have the necessary communication and interpersonal skills to interact with clients at all levels.
• Can keep up to date with technology as it develops and inform their clients of the potential impact.
• The ability to work under pressure within a team and the ability to multitask are important attributes for this role.
• The candidate will have good problem-solving skills and be highly motivated.
• The candidate will be required to work on own initiative and must therefore possess good decision-making skills.
• Maintain a clean and orderly work environment.
• The candidate will need to be able to take direction from leads and react to downtimes in the environment.

Requirements

• Possess a valid driver’s license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements.

Education And Experience

• Bachelor’s degree in the field of computer science, telecommunications, or information sciences, and 3 years experience or 6 years of relevant work experience.

Nordic is an equal opportunity employer.