Deskside Technology Analyst

About the role

Foley & Lardner LLP's Milwaukee office is currently seeking a Technology Analyst to join their team. The ideal candidate will provide day-to-day support for the technology environment, perform routine maintenance and repairs, set up and configure AV equipment, install software and hardware, update service records, document solutions, and respond to technical requests.

Responsibilities

• Day-to-day support for the technology environment
• Performs routine maintenance and repair of computers, printers, and peripherals
• Sets up and configures AV equipment in support of scheduled meetings
• Installs software, hardware, and other equipment
• Updates service records and help desk tickets
• Tests and documents solutions in the help desk knowledge-base
• Administers telephone and voice-mail systems including adds, moves, and changes
• Racks network servers and UPS components as needed
• Responds to written and verbal requests for technical advice and support
• Documentation duties may include how-to and training materials, daily status reports, architecture and design diagrams and more
• Participation in regular team meetings to review action plans, issues, customer service topics, and project activities
• Occasional travel to other Foley offices may be required (less than 5-10%)

Qualifications

• A High School Diploma or equivalent required
• Prior experience supporting technology for end users working in a network environment strongly preferred
• Prior experience setting up computers, printers, and installing and configuring software preferred
• Prior exposure to a help desk ticketing system, virus containment, and occasional interactions with third party service providers are desirable
• Technical certifications, such as HDI Desktop Support Technician, A+, Net+, Security+, Microsoft Desktop Support Technician preferred
• Prior law firm experience preferred

Benefits

Foley offers a comprehensive benefit program which includes:

• Paid Time Off
• Paid Holidays
• Medical, Dental and Vision insurance
• 401(k) Retirement
• Disability and Life insurance
• Adoption Assistance
• Backup Care for Dependents

Pay

The actual offered amount will be between the range minimum and midpoint based on the following factors: education, experience, geographic market, and internal pay equity at Foley.

• Milwaukee - $58,100 to $81,300

Schedule

This position may require occasional after-hours work to be performed.