Desk Side Analyst (Lima, OH)

Make a difference. Be happy. Grow your career. The Role The Desk Side Analyst is responsible for assisting with all technology installation, management, and support at their assigned location. The role requires building trusting relationships with site leadership and end users as well as working closely with other technology teams such as biomed, project managers, relationship managers and application analyst etc. The deskside analyst assists the team to deliver cost effective, standard technology solutions enabling exceptional patient care, in a fast-paced environment. Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us. Key Responsibilities Assist with hardware support including but not limited to computers, printers, multifunction devices, document scanners, barcode scanners, phones, signature pads, tap badges, telehealth equipment etc.Supports a culture of quality and accountability by ensuring all work is completed according to standards in process and hardware solutionsBe mindful of technology cost, budgetary concerns, and stewardship goalsEnsure all SLAs are met or exceeded, report any concerns or challenges to manager immediatelyBe responsible for accurate hardware inventories of production equipment and spare partsManage vendors when working in our facilities to ensure clinical staff is not interrupted by technology taskActively participate in larger technology team troubleshooting, planning discussions to ensure consistency in experience across the entire organizationAssist in maintaining accurate work instructions and identifying training needs within the teamsProvide constructive feedback as needed when opportunities for improvement presentCommunicate clearly in all settings being mindful of the attendees and intended message, often IT language requires translation Skills And Experience Exercise attention to detail through all aspects of job responsibilitiesAbility to communicate effectively verbally and written with all levels of customersAbility to resolve conflict constructivelyCapable of building trust with customers through active listening and understanding of concernsAbility to prioritize and execute task in a high-pressure environmentAbility to follow technical documents and work instructionsUnderstanding of patient care environment and privacy practicesKnowledgeable of IT fundamentals including operating systems, networking basics, and Active DirectoryCapable of training others and adjusting as situations changeAbility to analyze data and resolve discrepanciesBe a forward thinker and proactive in decisionsExhibit ability to breakdown problems through critical thinkingAbility to collaborate across technologies and complete onsite work on behalf of other teams as needed Minimum Years Of Experience Bachelors Degree and 3 years of related experience or 6 years of related experience. Relevant work experience in Information and Technology or currently pursuing related degree Other Knowledge, Skills And Abilities Required Must be able to lift hardware up to 50 poundsMust be able to walk and stand for most of the shiftMust possess a valid driver’s license and be willing to travel between supported sites Additional Details This role is customer facing in a patient care environment and often requires contact with technology in patient roomsThis role supports 24x7 operations and requires participation in on call rotation for weekend and after-hours support Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.