Desk Side Analyst (Lima, OH)

Key Responsibilities

• Assist with hardware support including but not limited to computers, printers, multifunction devices, document scanners, barcode scanners, phones, signature pads, tap badges, telehealth equipment etc.
• Supports a culture of quality and accountability by ensuring all work is completed according to standards in process and hardware solutions
• Be mindful of technology cost, budgetary concerns, and stewardship goals
• Ensure all SLAs are met or exceeded, report any concerns or challenges to manager immediately
• Responsible for accurate hardware inventories of production equipment and spare parts
• Manage vendors when working in our facilities to ensure clinical staff is not interrupted by technology tasks
• Actively participate in larger technology team troubleshooting, planning discussions to ensure consistency in experience across the entire organization
• Aid in maintaining accurate work instructions and identifying training needs within the teams
• Provide constructive feedback as needed when opportunities for improvement present
• Communicate clearly in all settings being mindful of the attendees and intended message, often IT language requires translation

Skills And Experience

• Exercise attention to detail through all aspects of job responsibilities
• Ability to communicate effectively verbally and written with all levels of customers
• Ability to resolve conflict constructively
• Capable of building trust with customers through active listening and understanding of concerns
• Ability to prioritize and execute task in a high-pressure environment
• Ability to follow technical documents and work instructions
• Knowledgeable of IT fundamentals including operating systems, networking basics, and Active Directory
• Capable of training others and adjusting as situations change
• Ability to analyze data and resolve discrepancies
• Be a forward thinker and proactive in decisions
• Exhibit ability to breakdown problems through critical thinking
• Ability to collaborate across technologies and complete onsite work on behalf of other teams as needed

Minimum Years Of Experience

• Bachelor's Degree and 3 years of related experience or 6 years of related experience.
• Relevant work experience in Information and Technology or currently pursuing related degree

Other Knowledge, Skills And Abilities Required

• Must be able to lift hardware up to 50 pounds
• Must be able to walk and stand for most of the shift
• Possess a valid driver’s license and be willing to travel between supported sites