Desk Clerk Soldier Readiness Center (SRC)

Summary

Provide administrative processing support to Service Members at the Soldier Readiness Center for their deployment/redeployment requirements.

Essential Duties and Responsibilities

• Ensures Soldiers and civilians have completed every station in the SRC process.
• Identify a Soldier or civilians’ deployable status, as it should be reflected on DA Form 7425, Readiness and Deployment Checklist.
• Make sure all persons processing through SRC signs out on the appropriate roster.
• Validate Soldiers during the Annual SRC process.
• Perform duties at in-processing, personnel records, and out-processing stations in the Soldier Readiness Center process.
• Performs general administrative duties (i.e. answering phones and questions of the customer).
• Affords assistance to fellow staff members in controlling the flow of Soldiers throughout the SRC process, when necessary.

Qualifications

• Knowledge of principles and processes for providing customer and personal services.
• Maintaining/Assessing performance of oneself to make improvements or take corrective action.
• Using discretion when processing Soldiers' personal information.
• Having a working knowledge of personnel Stations.
• Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• The ability to tell when something is wrong or is likely to go wrong.
• The ability to apply general rules to specific problems to produce answers that make sense.

Education and/or Experience

• Minimum of High School Diploma or GED Equivalent.
• Minimum of one (1) year personnel administrative experience.
• Must have a working knowledge of Army rank structure and military unit relationships.
• Must be able to obtain and maintain a favorable Tier 1 security investigation (Secret clearance).

Language Skills

• Must be able to speak, read, write, and understand English.
• Must be able to read, comprehend, and explain instructions, letters, memos, emails, and correspondence from inside the organization as well as from external sources.
• Must be able to effectively respond, communicate, and present information to senior management, contracting officials, clients, and other employees in the organization.

Reasoning Ability

• Ability to organize work, define and solve problems, establish and manage priorities, collect data, establish facts, and draw valid conclusions based on facts.
• The ability to analyze a situation analytically, evaluate the facts/data, and formulate a plan of action.

Certificates, Licenses, Registrations

• Must possess a valid U.S. state driver's license, applicable for the type and class of vehicle being operated.

Physical Demands

• Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential duties and functions.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• Duties are primarily performed in an office environment; however, travel to off-site projects may involve work outdoors; in warehouses; supply points; motor pools; maintenance facilities; etc. for short periods of time.