Desk Clerk (Shores Landing)

About the Organization

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect. We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation's leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 142 properties is home to 22,800 working families, seniors, and people with special needs. MidPen is certified as an official Great Place to Work® in 2025.

About the Role

Under the direction of the Community Manager, you will monitor traffic in and out of the building, maintain the front office, communicate with residents, visitors, and staff, and assist with administrative needs at Shores Landing.

Responsibilities

• Greets and screens all visitors and guests as they enter and leave the building
• Updates visitor log, daily log, and other front desk forms
• Answers telephones, takes messages, and directs people appropriately
• Files, prepares correspondence, sorts, and distributes notices
• Completes property logs, incident reports, and other office responsibilities
• Enforces Community Policies and House rules
• Maintains orderly appearance of front entrance, lobby area, and adjoining rooms
• Posts and distributes tenant notices
• Monitors video camera system
• Performs other duties as requested

Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Qualifications

• High school diploma or GED and one year of receptionist or administrative experience
• Proficient computer skills (Microsoft Word and Excel) a plus
• Excellent written and verbal communication skills
• Flexibility and willingness to perform varied tasks
• Commitment to the Mission and Values of MidPen Services and MidPen Housing

Physical Requirements

• Constantly perform desk-based computer tasks, frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
• Rarely twist/bend/stoop/squat, kneel/crawl

Working Conditions

• Ability to work flexible hours

Pay

$17.69 - $19.90 hourly (based on applicable experience and qualifications)

Benefits

• Health Insurance
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days