Desk Clerk - The Lyric Hotel

Summary of the Position

Under the direction of the Property Manager, the Desk Clerk monitors traffic in and out of the building, communicates with tenants, visitors and staff. Writes end of shift reports and incident reports, writes work orders, enforces project policies in a manner consistent with fair housing regulations, and keeps the reception area neat.

Positions Available

• Full Time
• Part Time
• On-Call

Responsibilities

• Answer telephones, direct calls, take messages and make emergency calls when situations arise.
• Affix office responsibilities such as completing work orders, comment cards, visitor violation forms and other duties assigned by management.
• Inform visitors of visitor policy, check visitor ID and sign visitors in and out of the building.
• Complete incident reports to record unusual building activity.
• Distribute resident mail on daily basis.
• Test of annual tuberculosis may be required as well as following Exposure Control Protocol for blood borne pathogens.
• Experience working with people of various cultural backgrounds, especially those with special needs is a plus.
• Knowledge of federal, state and local laws and Fair Housing guidelines.
• Ability to read, understand and communicate fluently in English.
• Good sense of awareness, urgency and follow procedures to solve problems.

Requirements

• Knowledge of federal, state and local laws and Fair Housing guidelines.
• Ability to read, understand and communicate fluently in English.
• Good sense of awareness, urgency and follow procedures to solve problems.

Qualifications

• Experience working with people of various cultural backgrounds, especially those with special needs is a plus.
• Knowledge of federal, state and local laws and Fair Housing guidelines.
• Ability to read, understand and communicate fluently in English.
• Good sense of awareness, urgency and follow procedures to solve problems.

Skills

• Excellent communication skills.
• Attention to detail.
• Customer service orientation.
• Ability to enforce policies fairly and consistently.
• Knowledge of fair housing regulations.

Benefits

• Medical, dental and vision care; preventative medical care paid at 100%.
• Vacation leave of up to ten days per year in the first year.
• To up to 80 hours of sick time per year.
• Flexible Spending Accounts for Health Care and Dependent Care.
• Company paid Life AD&D Long Term Disability.
• Free, confidential counseling through our Employee Assistance Program.
• Commuter benefit program.
• Discounts for AT&T and ClassPass.
• $100 annual Wellness Reimbursement.
• Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).

Pay

Pay Range: $22.00/Hr. - $23.00/Hr.

Schedule

Available on a Full Time, Part Time, and On-Call basis.