Designer/Sales Specialist In-Store

About the role

The Designer/Sales Specialist position is responsible for driving results through the designing of custom spaces and other storage and organization solutions in store. This position is a strong leader and role model who displays excellent selling skills while maintaining a focus on exceptional customer service.

What We Stand For

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Responsibilities

• Collaborates and works with customers to design customized plans in a clear and professional manner
• Drives all the services available with each customer interaction: In‑Home Designing, In‑Home Organizing, installation, financing, and loyalty
• Focuses on closing sales efficiently, to build repeat and referral business with customers
• Consistently maintains clear communication with Managers and Support Center partners to seamlessly complete projects from inquiry to installation to achieve sales goals
• Leads the sales floor and performs other tasks or duties in partnership with Managers
• Remains current with The Container Store training, selling, product knowledge, promotions, processes and philosophies when interacting with customers and store employees
• Actively leads and participates in the daily maintenance of the custom space area and visual presentation of the store
• As a brand ambassador, enthusiastically drives, motivates, and supports all company initiatives by modeling and coaching professional and productive behaviors with store employees to achieve store goals
• Proficiently and consistently uses company tools and email

Qualifications

• College degree preferred
• 2‑5 years sales and clientele experience preferred
• Design experience and spatial intelligence
• Excellent communication and follow‑up skills
• Maintains professional appearance and wears required dress code when representing The Container Store
• Knowledge and passion for following trends in the custom closets and retail industry
• Strong computer skills
• Ability to work in a constant state of alertness and a safe manner
• Committed to working scheduled hours with flexibility to work additional hours based on changing business needs
• Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization
• Ability to quickly separate mission‑critical tasks from lower‑priority tasks; focuses on the most value‑added projects of the day or week
• Strong time management and organizational skills with the ability to successfully manage multiple projects at once
• Possesses focused attention to detail while working quickly and accurately under pressure
• Makes strategic and effective decisions in the best interest of customers and the company, taking care to objectively process information

Benefits

• Rewarding pay to recognize the value you bring to the team
• Competitive health, dental, and vision plans
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity
• Unique “1equals3” website for easy access to benefits information and company updates
• Competitive sick pay and PTO plan
• For full‑time associates: basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance, and flexible spending accounts (FSAs)
• Family‑focused support: considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program
• Work‑life balance boosters: paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes
• Generous discounts on merchandise, custom spaces, services, gift cards, and pet insurance
• Recognition programs: service awards, retirement gifts, celebration of core principles, and daily contribution recognition
• Employee Resource and Affinity Groups for diversity, community involvement, and cultural heritage celebration
• Fun and collaborative work environment with opportunities to learn, grow, and make a real difference