Designer

About the role

This role manages utility service design projects from initiation through billing. You will read as-builts, bill customers, submit utility locates, and coordinate third-party site visits (without conducting the visits yourself). The position operates in a collaborative, project-based environment requiring strong organization and multitasking, with an individual-contributor focus but frequent coordination across teams and with customers.

Responsibilities

• Review customer notifications in SAP and communicate with customers to gather requirements.
• Complete design work in Smallworld GIS.
• Coordinate with work coordinators to schedule field crews and support crews during execution.
• Finalize billing based on as-built diagrams.
• Log into SAP to review assigned notifications and contact customers for information.
• Create work orders in SAP and coordinate with field crews (without supervising them).
• Answer field questions during execution and review completed work.
• Calculate billable amounts, generate invoices, and respond to customer billing questions.
• Manage multiple projects simultaneously while maintaining organization across tasks.

Qualifications

• Strong computer proficiency (SAP/GIS exposure preferred).
• Customer communication skills and a customer service mindset.
• Ability to manage multiple projects and juggle multiple tasks.
• Organizational and problem-solving skills.
• Adaptability and comfort learning software systems (e.g., GIS/SAP).
• Self-starter attitude with a willingness to learn.
• Background in customer service, construction, or technical coordination is a strong fit.
• Utility industry exposure, GIS or AutoCAD familiarity, or SAP experience.
• Experience working with customers directly and managing multiple projects simultaneously.

Schedule

Hybrid schedule: Tuesday–Thursday onsite, Monday/Friday remote. Flexible start times (many start around 7 AM) as long as available during customer business hours.

Benefits

• Healthcare Insurance: Eligible employees and dependents receive coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment. Premiums are subsidized by Synectics.
• Dental Insurance: Eligible employees and dependents receive a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• Vision Insurance: Eligible employees receive vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• 401(k) Plan: Synectics offers all employees aged 21 or older the opportunity to invest in the 401(k) Plan on the first of the month following at least one calendar year of employment.