Designer

About the role

Crate and Barrel Designers help customers envision home design possibilities using the latest trends. They build long-term relationships by guiding customers in furnishing homes and accent pieces.

Responsibilities

• Drive sales and provide a differentiated customer experience by interacting with customers in-store, in-home, and virtually.
• Create elevated designs for customers using preferred design tools to produce moodboards, 2D & 3D floor plans, product lists, and customer presentations.
• Conduct design consultations in-person (in-store or in-home) or via email, phone, and virtual meetings.
• Deliver projects on time and within set timelines.
• Possess a clear understanding of the brand's aesthetics and merchandising strategy across channels (Store, E-Commerce, Catalog).
• Stay updated on product information, industry trends, and competitor insights.
• Achieve individual sales, KPIs, and service goals, and engage customers on the sales floor by demonstrating selling skills.
• Listen actively to customer needs to recommend suitable products and communicate loyalty services.
• Support and model excellent service by maintaining a positive attitude and ensuring all customers receive quick, efficient, and gracious service.
• Develop and maintain strong relationships with customers through networking and clienteling.
• Train and educate on design services to enhance understanding of design offerings and services.

Requirements

• Understand basic design functions including spatial planning, fabric selection, lighting, and interior design styles.
• Have excellent, effective, and timely communication skills to translate the brand vision and customer needs.
• Show strong affinity for technology (2D and 3D tools, Google suite, video conferencing), and be proficient in floor planning.
• Be able to stay updated on current design trends and adapt to changes in the business.

Qualifications

• 1+ years of relevant experience in Furniture Sales, Home Decor Design, or retail/customer service.
• Experience working one-on-one with clients and recommending solutions.
• Proficiency in Google platforms, virtual communication, and design tool experience is preferred.