Designer

About the role

Crate and Barrel Designers are passionate about helping customers envision possibilities with the latest home design trends. They build meaningful, long‑term relationships by using their knowledge to guide customers in furnishing anything from an entire home to a single accent piece. Skilled across a range of design styles—from classic to contemporary—designers utilize digital tools and technology during in‑store and in‑home consultations to bring customer visions to life. In this role you will drive sales and customer engagement by promoting programs, leveraging leads, and maintaining an active presence on the sales floor. You will conduct customer outreach, develop design packages to brand standards, and ensure timely follow‑up while maintaining operational excellence through impeccable product presentation and careful use of tools and technology. Collaboration with store and design teams to support business goals is essential.

Responsibilities

• Drive sales and a differentiated experience by providing enriching customer interactions and elevated design offerings in the store, in‑home, and virtually.
• Create elevated designs for customers using preferred design tools to produce moodboards, 2D & 3D floor plans, product lists, and customer presentations.
• Lead design consultations in person (in‑store or in‑home) or via email, phone, and virtual platforms.
• Deliver projects in a timely manner and within determined timelines.
• Maintain a clear understanding of brand aesthetics and merchandising strategy across store, e‑commerce, and catalog channels.
• Stay fully informed on all product information, characteristics, care details, and industry trends, including competitor offerings.
• Achieve individual sales, KPI, and service goals, meet productivity standards, and engage customers on the sales floor by demonstrating selling skills.
• Actively listen to customers to identify optimal products and communicate company loyalty services (e.g., designer rewards, Design Trade Program, credit card offers).
• Model excellent service with a positive attitude and enthusiasm, ensuring customers receive gracious, quick, and efficient assistance.
• Support store training and educate teammates on design services to drive clear understanding of offerings.
• Develop new and lasting relationships with customers through networking and clienteling.
• Apply basic design functions including spatial planning, fabric selection, lighting, and interior design styles.
• Communicate effectively and promptly, translating brand vision and customer wants/needs.
• Demonstrate strong affinity for technology (2D/3D tools, Google Suite, video conferencing, iPad) and proficiency in floor planning.
• Stay up to date on current design trends.
• Act as an agent of change, adapting quickly as the business evolves.

Qualifications

• Understanding of basic design functions including spatial planning, fabric selection, lighting, and interior design styles.
• Excellent, effective, and timely communication skills with the ability to translate the brand vision and customer needs.
• Strong affinity for technology (2D and 3D tools, Google Suite, video conferencing) and proficiency in floor planning.
• Ability to stay up to date on current design trends.
• Proven track record of building long‑lasting relationships with customers.
• 1+ years of relevant experience in furniture sales, home décor design, or retail/customer service.
• Experience working one‑on‑one with clients and recommending solutions.
• Proficiency with Google platforms, virtual communication, and design tools (preferred).