Designer

A day in the life

The Designer, Malibu CB2 drives sales, maximizes productivity and profitability through inspirational space planning, 3D design work, mood boards, in-home styling and furniture sales consultations. Foundational to this role is the ability to deliver exceptional customer service while engaging with walk In customers, in-store, in-home, and virtual design appointments.

Responsibilities

• Deliver exceptional customer service while engaging with walk In customers, in-store, in-home, and virtual design appointments.
• Demonstrate subject matter expertise, teamwork and customer service so that an engaging experience is delivered to every customer, every time.
• Support and maintain store sales and service goals as communicated by the Store Leadership Team.
• Maintain awareness of all systems, products and resources while selling throughout the entire store; supporting Crate and Barrel as an evolving omni-channel business.
• Build rapport with customers by demonstrating product knowledge and the use of strong interpersonal skills.
• Develop new and lasting relationships with customers through prospecting and clienteling.
• Communicate regularly, effectively and efficiently with all company associates and business contacts.
• Possess a complete understanding and awareness of applicable company policies and procedures including loss prevention, security and safety guidelines as outlined in the Associate Policy Manual and Code of Conduct.
• Open and close the store in the absence of the Assistant Store Leader and/or Store Leader.
• Support and maintain store sales and service goals as communicated by the Assistant Store Leader, or Team Leader.
• Promote sales by maintaining a strong, visible and positive presence on the sales floor.
• Develop, share and apply furniture product expertise by staying informed of the marketplace and industry trends.
• Communicate regularly, effectively and efficiently with all company associates and business contacts.
• Perform other duties in the absence of store leadership.

Requirements

• Exhibit enthusiasm for our customer, the selling experience, interior design, and the retail process.
• Ability to be an agent of change and shift quickly as our business evolves.
• Demonstrate a focus on continuous learning.
• Strong communication skills: both written and verbal (English).
• Build relationships through strong interpersonal skills.
• Organizational, problem solving and time management skills.
• Comfort with computer and iPad usage.
• Basic math and data entry skills.

What You’ll Bring to the Table

• 1+ years customer service or retail experience.
• 6+ months commissioned sales or interior design service experience preferred.
• Experience in a professional selling environment preferred.
• High school diploma/GED or equivalent.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.

Physical and Visual Activities

• On a daily basis, must be able to constantly have visual acuity near and far, stand, operate computers/POS/office equipment, move around the facility and communicate.
• Frequent handling of paperwork and/or remaining stationary.
• May occasionally lift, carry, reach, kneel, crawl, push/pull, climb, bend, crouch, twist or have foot controls for operating equipment.
• Movement of product, supplies and/or boxes to and from all levels of the store and stockroom.
• Ability to move and/or lift up to 65 lbs to a height of 3-4 feet; heavier product with team assist.
• Furniture: Ability to move up to 300 lbs with appropriate equipment.
• Environmental/Atmospheric Conditions: Hot/cold temperature changes, concrete floors, odors, dust and mechanical/electrical/chemical hazards possible.