Designer

About the role

Designers work with customers to help plan and design their spaces. Through elevated designs and delivering on the CB2 Experience (Be Positive. Inspiring. Finding a way), the role maximizes company sales growth and profitability. Expertise, teamwork, passion for design, use of design tools, and creative selling skills help deliver an amazing experience for the customer.

Responsibilities

• Drive sales and a differentiated experience by providing enriching customer interactions and elevated design offerings in-store and virtually.
• Create elevated CB2 designs for customers using preferred design tools to produce mood boards, 2D floor plans, product lists, and style inspiration.
• Lead one-on-one design consultations in person or via email, phone, and virtual design consults, delivering projects within determined timelines.
• Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy across store, online, and catalog channels.
• Deliver individual sales, KPI, and service goals, productivity standards, and engage customers on the sales floor by demonstrating the four steps of selling.
• Stay informed about marketplace and industry trends.
• Actively listen to customers to identify products that best meet their needs and communicate company loyalty services (e.g., Designer Rewards, Design Trade Program, CB2 credit card, and gift registry).
• Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, and potentially in a customer’s home, ensuring gracious, quick, and efficient service.

Requirements

• Understanding of basic design functions including spatial planning, fabric selection, lighting, and interior design styles.
• Excellent, effective, and timely communication skills with the ability to translate the CB2 brand vision and customer needs.
• Strong affinity for technology (2D and 3D tools, Google Suite, video conferencing) and proficiency in floor planning.
• Ability to stay up to date on current design trends.
• Proven track record of building long-lasting relationships with customers.

Qualifications

• 1+ years of relevant experience in furniture sales, home decor design, or retail/customer service.
• Experience working one-on-one with clients and recommending solutions.
• Proficiency in Google platforms, virtual communication, and design tools (preferred).