Designer

About the role

Crate and Barrel Designers are passionate about helping customers envision possibilities with the latest home design trends. They build meaningful, long-term relationships by using their knowledge to guide customers in furnishing anything from an entire home to a single accent piece. Skilled across a range of design styles—from classic to contemporary—Designers utilize digital tools and technology during in-store and in-home consultations to bring customer visions to life.

In this role, you will drive sales and customer engagement by promoting programs, leveraging leads, and maintaining an active presence on the salesfloor. You will conduct customer outreach, develop design packages to brand standards, and ensure timely follow-up. Maintaining operational excellence through impeccable product presentation and careful use of tools and technology is essential, as is collaborating with store and design teams to support business goals. This role offers a creative, rewarding career path for those passionate about home interiors and thriving in a team-oriented, competitive environment.

Responsibilities

• Drive sales and a differentiated experience by providing enriching customer interactions, and offering elevated design services in-store, in-home, and virtually
• Create elevated designs for customers using preferred design tools to produce mood boards, 2D & 3D floor plans, product lists, and customer presentations
• Lead design consultations in person (in-store or in-home) or via email, phone, and virtual platforms
• Deliver projects in a timely manner and within determined timelines
• Understand brand aesthetics and merchandising strategy across Store, E-Commerce, and Catalog channels
• Maintain full awareness of all product information, including characteristics, care instructions, and industry trends
• Meet individual sales, KPI, and service goals, and engage customers on the sales floor by demonstrating selling skills
• Actively listen to customers to identify products that best meet their needs and communicate company loyalty services (e.g., Designer Rewards, Design Trade Program, credit card)
• Support and model excellent service by exhibiting a positive attitude and ensuring gracious, quick, and efficient customer interactions
• Support store training and educate teams on design services to drive a clear understanding of offerings
• Develop new and lasting relationships with customers through networking and clienteling

Requirements

• Understanding of basic design functions including spatial planning, fabric selection, lighting, and interior design styles
• Excellent, effective, and timely communication skills with the ability to translate brand vision and customer needs
• Strong affinity for technology (2D and 3D tools, Google Suite, video conferencing, iPad) and proficiency in floor planning
• Ability to stay up to date on current design trends
• Proven track record of building long-lasting relationships with customers
• 1+ years of relevant experience in furniture sales, home decor design, or retail/customer service
• Experience working one-on-one with clients and recommending solutions
• Proficient in Google platforms, virtual communication, and design tools (preferred)