Designer-2

About the role

Crate and Barrel Designers help customers visualize home design trends and build long-term relationships by guiding them through furnishing projects.

Responsibilities

• Drive sales and provide enriched customer interactions by promoting programs and leads.
• Conduct customer outreach, develop design packages to brand standards, and ensure timely follow-up.
• Utilize digital tools and technology during in-store and in-home consultations to bring customer visions to life.
• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store, in-home and virtually with customers.
• Create elevated designs for customers using the preferred design tools to create moodboards, 2D & 3D floor plans, product lists and customer presentations.
• Lead design consultations in person (in-store or in-home) or via email, phone and virtual.
• Deliver projects in a timely manner and within determined timelines.
• Possess a clear understanding of the brand aesthetics and merchandising strategy by channel; Store, E-Commerce, Catalog.
• Ensure full understanding and awareness of all product information, including characteristics, care information and staying informed with the competition and industry trends.
• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our selling skills.
• Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services. (e.g. designer rewards, Design Trade Program, credit card etc).
• Support and model excellent service by exhibiting a positive attitude and enthusiasm ensuring all customers are provided gracious, quick, and efficient service.
• Support store training and educate on design services, to drive a clear understanding of design services and offerings.
• Develop new and lasting relationships with customers through networking and clienteling.

Requirements

• Understand basic design functions including spatial planning, fabric selection, lighting, interior design styles.
• Have excellent, effective, and timely communication skills and the ability to translate the brand vision and the customers wants/needs.
• Have a strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and be proficient in floor planning.
• Be able to stay up to date on current design trends.
• Have a proven track record of building long-lasting relationships with customers.

Qualifications

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience.
• Experience working one on one with clients and recommending solutions.
• Proficient in Google platforms, virtual communication, design tool experience preferred.