Design Supervisor

The Design Supervisor is responsible for the training and development of the design team, and driving sales for Floor and Decor. They ensure customers have a positive sales experience through exceptional customer service provided by the design team.

About the role

• Builds and maintains lasting relationships with residential and professional customers in the industry
• Hires and develops a dynamic and motivated design team, including performance evaluations
• Greets store customers in a helpful manner and supports store design walk-in needs
• Maintains master store design appointment calendar and schedules design appointments for existing and potential customers
• Provides tile, wood, stone and accessories advice to homeowners, interior designers, and builders for both residential and commercial projects
• Sells complete, functional, and aesthetically appealing solutions to customers
• Manages multiple, simultaneous customer projects through all phases with a high level of accuracy, timeliness, and follow-up, including consistent and concise communication to customers and others
• Uses company communication tools and emails proficiently and consistently
• Collaborates, partners, and communicates with store leadership and employees to manage projects from inquiry to installation, and achieves sales and other goals
• Supports all company initiatives and goals by modeling and coaching best practices with store employees
• Engages in current and emerging design trends in the market
• Understands and utilizes design applications such as Salesforce, proprietary Online Design Appointment Scheduler, MyProject, James Martin, and HousPro
• Participates in local professional affiliations like ASID
• Responsible for Design Center maintenance and maintaining company visual standards
• Performs other duties as assigned

Responsibilities

• Builds and maintains lasting relationships with residential and professional customers in the industry
• Hires and develops a dynamic and motivated design team, including performance evaluations
• Greets store customers in a helpful manner and supports store design walk-in needs
• Maintains master store design appointment calendar and schedules design appointments for existing and potential customers
• Provides tile, wood, stone and accessories advice to homeowners, interior designers, and builders for both residential and commercial projects
• Sells complete, functional, and aesthetically appealing solutions to customers
• Manages multiple, simultaneous customer projects through all phases with a high level of accuracy, timeliness, and follow-up, including consistent and concise communication to customers and others
• Uses company communication tools and emails proficiently and consistently
• Collaborates, partners, and communicates with store leadership and employees to manage projects from inquiry to installation, and achieves sales and other goals
• Supports all company initiatives and goals by modeling and coaching best practices with store employees
• Engages in current and emerging design trends in the market
• Understands and utilizes design applications such as Salesforce, proprietary Online Design Appointment Scheduler, MyProject, James Martin, and HousPro
• Participates in local professional affiliations like ASID
• Responsible for Design Center maintenance and maintaining company visual standards
• Performs other duties as assigned

Requirements

• Design education (BA or AA in Interior Design)
• 6 years interior design experience in lieu of design education
• Combination of education and experience equal to 6 years
• 3-5 years of leadership or management experience
• Knowledge of hard surface flooring preferred
• Proficient in basic mathematical skills
• Self-motivated and able to multi-task in a fast-paced environment
• Excellent verbal, written, and interpersonal skills
• Basic computer knowledge, including Microsoft Office suite

Qualifications

• Proven ability to build and maintain lasting relationships with residential and professional customers in the industry
• Hire and develop a dynamic and motivated design team, including performance evaluations
• Greet store customers in a helpful manner and supports store design walk-in needs
• Maintain master store design appointment calendar and schedule design appointments for existing and potential customers
• Provide tile, wood, stone and accessories advice to homeowners, interior designers, and builders for both residential and commercial projects
• Sell complete, functional, and aesthetically appealing solutions to customers
• Manage multiple, simultaneous customer projects through all phases with a high level of accuracy, timeliness, and follow-up, including consistent and concise communication to customers and others
• Use company communication tools and emails proficiently and consistently
• Collaborate, partner, and communicate with store leadership and employees to manage projects from inquiry to installation, and achieve sales and other goals
• Support all company initiatives and goals by modeling and coaching best practices with store employees
• Engage in current and emerging design trends in the market
• Understand and utilize design applications such as Salesforce, proprietary Online Design Appointment Scheduler, MyProject, James Martin, and HousPro
• Participate in local professional affiliations like ASID
• Responsible for Design Center maintenance and maintaining company visual standards
• Perform other duties as assigned

Skills

• Building and maintaining lasting relationships with customers
• Hiring and developing a design team
• Greeting and supporting store customers
• Maintaining and scheduling appointments
• Providing product advice
• Selling complete solutions
• Managing multiple customer projects
• Using company communication tools
• Collaborating with store leadership and employees
• Engaging in design trends
• Utilizing design applications

Benefits

• Bonus opportunities & career advancement opportunities at every level
• 401k with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans
• Work-life Balance, Including Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1
• Equal Employment Opportunity