Design Specialist

About the role

At Wayfair, we believe everyone deserves a home they love and as a Design Specialist, you’ll help make that happen. You'll be more than a salesperson; you’ll be a trusted design partner, guiding customers through everything from furniture selections to full-room transformations. Using your interior design expertise, trend awareness, and flair for customer service, you’ll help bring their vision to life, whether in-store, virtually, or in their home.

Responsibilities

• Be the Customer’s Trusted Advisor: Greet, listen, and learn. You’ll lead design consultations that feel more like conversations, getting to know your customer’s style, needs, and how they really live. Whether it’s a growing family, a new pet, or a dream remodel, you’ll help it all come together beautifully.
• Turn Vision Into Reality: Create stunning, functional spaces using your design expertise—think color theory, spatial planning, textiles, and trend-savvy picks. You'll walk customers through fabric swatches, finishes, and product choices with confidence and clarity.
• Inspire with Tech + Tools: Build out 2D/3D room views, mood boards, and persuasive presentations using our design software. (Bonus points if you’ve dabbled in tools like SketchUp, DesignFiles, Floorplanner, Icovia, or a similar tool!)
• Always Be Designing (and Selling): Every interaction is a chance to build trust and drive results. You’ll grow sales by turning design dreams into shoppable plans and guiding customers every step of the way.
• Multitask with Purpose: Balance design appointments, sales floor chats, team collabs you’ll handle it all with a positive attitude and a flexible mindset.
• Be a Team Player: Pitch in on floor sets, help with replenishment, and share your best design hacks with the team. We grow together here.
• Drive Sales with Style: Every interaction is an opportunity to build trust, grow your pipeline, and close the loop on beautiful, functional spaces. You’ll actively seek out leads and help customers take the next step.

Requirements

• Sales Chops: 2+ years of sales experience, ideally with higher price-point products or in a design-related retail environment.
• Design Know-How: At least 1 year of experience in interior, architectural, or graphic design plus a solid grasp of spatial planning, color theory, and style trends.
• Flexibility: Open availability, including evenings, weekends, and holidays. You’re ready when your customers are.
• Tech Savviness: You’re comfortable using design tools (AutoCAD, SketchUp, DesignFiles, etc.), POS systems, and platforms like Salesforce.
• Team Spirit: You shine in a collaborative, cross-functional environment and love being part of a supportive, high-performing crew.
• Great People Skills: You're a strong communicator with the confidence to guide, advise, and build trust with customers from all walks of life.
• Hustle Mindset: You thrive in a fast-paced setting and know how to prioritize like a pro whether you're juggling back-to-back appointments or jumping in to help on the floor.
• Design-Driven Background: A bachelor’s degree or equivalent design-related education is a plus, but not a deal-breaker. Passion and skill go a long way!

Qualifications

• Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness: Minimal exposure to workplace or environmental hazards must adhere to all safety protocols.

Skills

• Interior Design
• Customer Service
• Interior Planning
• Trend Awareness
• Technical Proficiency (design software)

Benefits

• Competitive Pay
• Career Growth
• Health Benefits from Day One
• Time to Recharge
• 401(k) with Company Match
• Tuition Reimbursement
• Wayfair Employee Discount
• Parental Leave Options

Pay

Hourly rate: $24.00

Schedule

Open availability, including evenings, weekends, and holidays.