Design Services Specialist

Why This Role Matters

In this role, you'll be at the intersection of customer experience, design, and operational execution-helping bring tailored solutions to life. You won't just process requests—you'll help solve problems, improve outcomes, and directly impact customer success.

What You'll Do

• Partner with customers to understand needs and deliver tailored solutions
• Create and modify sales drawings using AutoCAD
• Prepare quotes and estimates for new and existing products
• Collaborate with Engineering, Manufacturing, and Product Development teams
• Support product modifications and continuous improvement initiatives
• Communicate updates clearly with customers and internal stakeholders
• Ensure accuracy, timeliness, and quality across all deliverables

What You Bring

• Experience with 3D CAD (AutoCAD preferred)
• Background in estimating, quoting, or bid preparation
• Proficiency in Microsoft Office; EPICOR experience preferred
• Understanding of freight and logistics processes
• Strong attention to detail and ability to manage multiple priorities
• Excellent written and verbal communication skills

How You Work

• Build strong relationships and rapport with customers
• Navigate customer challenges with professionalism and sound judgment
• Stay organized and effective in a fast-paced, deadline-driven environment
• Collaborate well with others and contribute to team success
• Take initiative and ownership of your work

Growth & Development

• Structured Career Path: This role is part of a defined career ladder, providing clear progression and advancement opportunities as you grow your skills and impact
• Tuition Reimbursement: We support continued education to help you expand your technical and professional capabilities
• Personal Development Plans: Partner with your leader to create and execute a development plan tailored to your goals
• Cross-Functional Exposure: Work alongside Engineering, Manufacturing, and Product teams to broaden your experience and skillset

Our Culture

• Guiding Principles: Customer-validated solutions that solve real problems, simple and efficient processes, commitment to minimizing waste
• Core Values: Passion to succeed, openness to new possibilities, doing the right thing