Design Service Specialist

About the Role

At GAF Commercial, we're building more than just roofs – we're building a winning team that puts customers first and drives operational excellence. As a Design Service Specialist, you'll be a functional subject matter expert in GAF product line applications, specifications, and guarantee/warranty coverages, providing exceptional technical sales support to ensure installations meet manufacturer and industry standards.

Responsibilities

• Provide technical roofing application support across the project lifecycle, from specification to guarantee issuance.
• Manage technical product and application requests, including assembly letters, wind calculations, wind addendums, and technical variances.
• Review field inspection reports to ensure roof compliance with manufacturer and industry standards.
• Mitigate liability and risk by identifying guarantee exclusions and documenting addendums.
• Review technical roofing application information during the commercial roofing guarantee registration process.
• Prepare ad-hoc technical correspondence for project compliance, modifications, guarantee transfers, PV solar applications, and warranty repair procedures.
• Provide field-related technical assistance by reviewing CAD architectural details, product application instructions, and PV solar array installations.
• Research, analyze, and disseminate project information associated with guarantee/warranty claims.
• Support guarantee/warranty-related repair invoices to ensure compliance with manufacturer recommendations.
• Provide cross-functional support for Sales Operations activities related to GAF contractor programs.
• Participate in strategic initiatives and projects related to claims/warranty workflows, software development, and product design.

Qualifications

• H.S. Diploma or General Education Degree (GED) required; Bachelor’s Degree in Arts/Sciences (BA/BS) preferred.
• One or more years of related work experience preferred.
• Travel Requirements: 0-5%.

Skills

• Previous experience with construction contractor programs and construction materials sales support is a plus.
• Commercial field construction experience is a plus.
• Technical knowledge of general exterior construction materials is a plus.
• Participation/Membership in leading industry organizations (IIBEC, CSI, etc.) is a plus; future participation is expected.
• Strong analysis and problem-solving skills.
• Strong attention to detail.
• Ability to multi-task and handle multiple projects simultaneously.
• Strong communication and interpersonal skills.

Pay

Annual Compensation Range: $70,000 to $80,000. The range includes both base salary and an estimated annualized flat commission amount based on recent territory performance.

Benefits

• Wide range of health insurance options, including medical, dental, and vision for you and your family.
• Family-Building benefits to support fertility and parenthood journeys.
• Robust 401K plan with employer match contributions.
• Wellness program, free financial coaching, referral program, and product rebates for employee primary residences.
• Professional growth and development opportunities, including internal training and tuition reimbursement.
• Commitment to fostering a diverse and inclusive culture through Employee Resource Groups.