Design Service Specialist
About the role
At GAF Commercial we cover more than buildings. We cover each other. No matter what role, tenure, or department, under this roof you are helping to build the market leader in commercial roofing. Under this roof, we are assembling a winning team that puts the customer at the center of every decision and doesn't back down from hard work. Under this roof, we support one another in delivering operational excellence daily, while working to make a positive impact for our planet and our communities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.
The Design Service Specialist serves as a functional subject matter expert of GAF product line applications, specifications, and guarantee/warranty coverages. By providing exceptional technical sales support, this position ensures that installations adhere to manufacturer and industry requirements, and technical application variances are reviewed and processed. Technical support will be required for assembly letters, wind calculations, wind addendums, PV solar applications, product design and development, claims and complaints associated with GAF commercial products and applications, as well as future strategic initiatives. This position will require communication with stakeholders such as roofing contractors, property owners, and design professionals, in addition to GAF's Sales, Sales Operations, Legal, Guarantee Services, Warranty Claims, Marketing, and R&D organizations.
Responsibilities
- Provide technical roofing application support across project lifecycle from specification to guarantee issuance.
- Manage typical and atypical technical product and application requests such as: locates, reviews, and interprets product information through various sources including but not limited to GAF published literature, code agencies (e.g., Underwriters Laboratories, Factory Mutual, Miami DADE); assembly letters, wind calculations, wind addendums, technical variances.
- Review field inspection reports to determine proper roof compliance per manufacturer and industry standards.
- Mitigate liability and risk by accurately identifying guarantee exclusions and documenting addendums when necessary.
- Review technical roofing application information during the commercial roofing guarantee registration process; contact contractors, design professionals, and GAF sales personnel to confirm and obtain accurate registration information if required.
- Prepare ad hoc technical correspondence to assist with project compliance, project modifications, guarantee transfers, PV solar applications, and warranty repair procedures.
- Provide field-related technical assistance by reviewing CAD architectural details, product application instructions, and PV solar array installations.
- Research, analyze, and disseminate project information associated with guarantee/warranty claims.
- Provide support for guarantee/warranty-related repair invoices to ensure proper compliance with manufacturer recommendations; ensure repair costs are in sync with market expectations.
- Provide cross-functional support for Sales Operations related activities associated with GAF contractor programs.
- Participate in strategic initiatives and projects related to claims/warranty workflows, software development, and product design.
- Research, analyze, and disseminate department productivity reports when required.
Qualifications
Required:
- H.S. Diploma or General Education Degree (GED)
- Bachelor’s Degree in Arts/Sciences (BA/BS) from an accredited college institution is preferred
Preferred:
- One or more years of related work experience
- Travel Requirements: 0–5%
Skills
- Previous experience with construction contractor programs and construction materials sales support
- Commercial field construction experience
- Technical knowledge of general exterior construction materials
- Participation/membership in leading industry organizations (IIBEC, CSI, etc.); future participation expected
- Strong analysis and problem-solving skills
- Strong attention to detail
- Ability to multi-task and handle multiple projects simultaneously
- Ability to work as a team player
- Ability to effectively communicate complicated concepts and recommended courses of action
- Demonstrated ability to oversee projects
- Strong ability to influence and drive cross-functional decisions and initiatives
- Good prioritization skills
- Excellent communication and interpersonal skills
Pay
Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses. Individual compensation offers will be determined based on a variety of factors, including but not limited to geographic location, relevant candidate experience and skill, education, and/or qualifications.
Annual Compensation Range: $70,000 to $80,000. The Annual Compensation Range listed includes both base salary and an estimated annualized flat commission amount based on recent territory performance.
Benefits
- Wide range of health insurance options including medical, dental, and vision for you and your family.
- Family-Building benefits supporting the many different journeys to fertility and parenthood.
- Robust 401K plan with employer match contribution for pre-tax and/or Roth contributions.
- Wellness program, free financial coaching, referral program, and product rebates when purchased for an employee’s primary residence.
- Professional growth and development: internal training programs and courses, plus a generous tuition reimbursement program.
- Culture initiatives: Employee Resource Groups focused on education and allyship for all employees.