Design Review / Community Standards Coordinator

About the Role

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

The Design Review / Community Standards Coordinator serves as a liaison between homeowners and the Design Review Board, responsible for upholding aesthetic standards in the community. This position will be the first point of contact for the community, implementing and enforcing the CC&Rs while maintaining a high degree of customer service in all resident inquiries and interactions.

This is a part-time, remote position, typically requiring 20-25 hours per week. Candidates may work from anywhere within the Phoenix metro area and must be available during Mountain Standard Time (MST) business hours. While much of the work is performed remotely, the role requires one on-site visit per week. Candidates should be located within a reasonable driving distance of the assigned community.

About The Community

This vibrant master-planned community features more than 1,300 single-family homes. Residents enjoy scenic trails, tranquil lakes and streams, thoughtfully designed parks, playgrounds, splash pads, sports courts, and catch-and-release fishing—creating an inviting lifestyle for all ages.

Responsibilities

• Greet all homeowners upon entry and answer questions as needed
• Answer phone calls, respond to emails and other correspondence in a timely manner
• Create, update, and maintain reports as needed
• Coordinate violation reporting and tracking process, including verification, notification, file maintenance, and follow-up
• Provide confidential administrative support to the Architectural and Community Standards Board and act as a liaison between homeowners and Design Review Board
• Implement covenant enforcement and design review application process
• Coordinate design review administration
• Review and submit architectural design review applications
• Prepare hearing outcome letters and send them to unit owners/residents
• Inspect completion of design review approvals
• Assist homeowners with understanding the Architectural guidelines and requirements and guide them through the submittal process
• Conduct weekly inspections of residential properties
• Issue violations of the deed restrictions with specific reference to property maintenance and aesthetics
• Document, photograph and record all violations while maintaining accurate records
• Maintain accurate records of complaints and inspections made and work with homeowners to resolve issues
• Assist in the creation and adoption of relevant policies based upon state statutes and the Association’s governing documents
• Support any landscape group/committee in holding meetings, and communicating with owners and other representatives
• Assess and prioritize developmental needs to support our team and strategic objectives; participate in all community events as assigned
• Provide administrative assistance to the Community Manager and other team members, and perform other duties as assigned

Requirements

• Strong interpersonal skills, a positive customer service attitude, and a tactful manner
• Ability to multi-task and work well under pressure
• Position may require participation in evening meetings or weekend events as deemed necessary
• Experience in homeowner association operations and/or customer service preferred
• Professional and adaptable, with good time management and organizational skills
• Demonstrated ability to maintain the confidentiality of business matters
• Self-motivated, dependable, organized, and efficient with excellent problem-solving skills
• Strong working knowledge of MS Office programs such as Outlook, Word, and Excel
• Excellent telephone manner and commitment to the highest customer service possible
• Must be able to sit or stand for extended periods and attend community events as required
• Valid driver’s license in the state of employment and reliable means of transportation (personal vehicle required for certain responsibilities)
• Available to work a flexible schedule to meet the needs of the site as determined by the Community Manager, including possible evenings and weekends
• Must pass a pre-employment drug screen and background check

Physical Requirements

• Mobility: Ability to walk the grounds long distances in various weather conditions
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events
• Manual Dexterity: Skills in using technology, including computers and mobile devices

If driving is, or becomes, a requirement of the role, you must hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

Benefits

• Employee Assistance Program (EAP) and Calm Health
• Eligibility to accrue paid sick leave in accordance with applicable state and local laws
• 401(k) with Company Match – Automatic enrollment with a 30% match on the first 10% of contributions
• Competitive pay, depending on experience
• Part-time, flexible schedule

Most importantly, a caring team who is dedicated to your success!

Schedule

Part-time, typically requiring 20-25 hours per week. Must be available during Mountain Standard Time (MST) business hours. Role requires one on-site visit per week.