Design Operations Manager

About the Role

Abridge is seeking a Design Operations Manager to scale, support, and streamline operations within the expanding product design organization. This pivotal role will facilitate internal processes that drive effective design, enabling deeper understanding in healthcare through AI-powered technology that transforms patient-clinician conversations into structured clinical notes.

Company Mission and Values

Abridge's mission is to improve the efficiency of medical documentation, allowing healthcare professionals to focus more on patient care. Their technology standardizes the use of AI in health systems while retaining trust and efficacy. The company fosters a culture of extreme ownership and individual impact, where every team member contributes meaningfully, and is dedicated to employee growth and wellbeing.

Responsibilities

• Coordinate a blank slate product redesign for Abridge.
• Partner with design leadership to identify and implement enhanced programs and processes for better operational effectiveness.
• Lead crucial operations planning such as team rituals, onboarding, resource allocation, and facilitating internal communications.
• Maintain systems that support team growth and collaboration across design disciplines.
• Oversee shared design asset management to ensure consistent usage.
• Engage with external vendors to enhance team capacity while ensuring quality outcomes.
• Drive project intake and resource planning within a collaborative product environment.
• Facilitate retrospectives and health check-ins to promote continuous improvement.
• Participate hands-on in daily processes to ensure tangible contributions to Abridge's design efforts.

Requirements

• Minimum of 8 years of experience in design operations, especially in high-growth tech environments.
• Proven track record of building and scaling operational systems from inception to realization across multidisciplinary teams.
• Comprehensive understanding of design and product development lifecycles from initial research to delivery and iteration.
• Experience in managing design tool assets and libraries, ensuring brand consistency and efficiency.
• Vendor and contractor management capability with a focus on quality and collaboration.
• Strong communication and collaboration skills to interface across various levels of seniority.
• Comfort in fast-paced environments and the ability to solve problems in real-time.

Preferred Qualifications

• Familiarity with healthcare technology.
• Experience during rapid organizational growth phases.

Benefits

• Competitive compensation and equity grants for full-time employees.
• Generous paid time off.
• Comprehensive health plans.
• Parental leave.
• 401(k) matching program.
• Various mental health resources.

Work Environment and Culture

Abridge promotes a culture of empathy, prioritizing clinician and patient needs, and encourages ongoing professional growth. The company ensures work-life balance through policies like flexible work hours and enriched lifestyle options. Feedback and continuous improvement are valued, creating a healthy workplace where employee contributions are recognized and supported.