Design Operations

About the role

As a Design Operations Specialist, you will operate at a strategic level, ensuring that design work is enabled by clear processes, strong coordination, and reliable delivery. This role focuses on how design gets done rather than creating design outputs, making it easier for designers and cross functional partners to plan, execute, and deliver high quality work for customers. You will create structure around design activities, remove operational friction, and help teams focus on outcomes that matter.

What you will do

• Establish and maintain design processes that support planning, delivery, and quality across design projects
• Coordinate interactions between designers and cross functional teams such as product, engineering, and delivery
• Support design project planning, resourcing, briefing, and prioritization to ensure work progresses as intended
• Manage communication flows related to design activities, including timelines, dependencies, and updates
• Identify and address operational issues that impact design efficiency, consistency, or quality
• Track design work at a portfolio or program level to provide visibility into progress, risks, and outcomes
• Support continuous improvement of DesignOps practices based on observed challenges and results

Required skills and experience

• Experience working in DesignOps, design operations, or a closely related operational role within a design organization
• Understanding of end-to-end design workflows and how design integrates with product and delivery teams
• Experience coordinating multiple design projects or initiatives at the same time
• Ability to define, document, and improve processes that support consistent design delivery
• Experience working with designers and non-design partners to align on scope, timing, and expectations
• Comfort working at both a strategic and tactical level to solve operational challenges
• Experience using planning, tracking, or collaboration tools to manage design activities

Preferred skills and experience

• Experience supporting design teams in a large or complex organization
• Familiarity with experience design, service design, or digital product design environments
• Experience with change management or operational improvement initiatives
• Exposure to design quality frameworks or governance models

Pay

• Compensation range for the position in the U.S.: $63,360 to $114,120 based on a full-time schedule (actual compensation may vary depending on geography, job-related skills and experience; part time roles adjusted accordingly; pay/salary range will not be below any applicable state, city, or local minimum wage requirement)
• California (San Francisco Bay Area): $76,080 to $137,040
• California (All Other): $69,720 to $125,640
• Colorado: $63,360 to $114,120
• Massachusetts: $63,360 to $125,640
• New York City: $76,080 to $137,040
• Washington: $69,720 to $125,640
• Washington DC: $69,720 to $125,640
• This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans

Benefits

• Medical and dental coverage
• Disability coverage
• Retirement benefits
• Paid leave
• Paid time off