Design for Serviceability Specialist

What You'll Do

• Technical individual contributor role embedded with design and engineering teams to inject serviceability requirements into new and sustaining programs
• Review CAD models, designs, and engineering changes from a serviceability lens; provide direct technical feedback and partner with design engineers to resolve issues before release
• Apply hands-on technical expertise to assess service complexity, identify design risks, and recommend solutions that reduce repair time, tooling needs, and field failure modes
• Troubleshoot complex technical issues escalated from the field, working with engineering to identify root causes and drive design or process fixes
• Contribute to and maintain Design for Serviceability standards, scoring criteria, and technical documentation so knowledge is consistent and accessible across Service Development and engineering
• Coach and share technical knowledge with service teams and cross-functional partners on design intent, service procedures, and updates
• Analyze field data and service trends to surface insights, prioritize design improvements, and drive automation opportunities back to engineering

What You'll Bring

• Advanced technician or engineering background (mechanical, manufacturing, automotive, or related), with the ability to read and interpret CAD models, GD&T, and engineering drawings
• Hands-on technical experience servicing or building complex vehicles or hardware; able to assess service complexity and surface design risks from a technician's perspective
• Demonstrated ability to embed with design and engineering teams and influence design decisions early — partnering rather than gating
• Experience driving root cause analysis on field-escalated issues and translating findings into design or process fixes
• Excellent verbal and written communication skills, capable of translating technical concepts across audiences (design engineers, technicians, leadership) and producing clear standards and documentation
• Comfort working with field data and service trends; able to use analytics to prioritize design improvements and identify automation opportunities
• Comfortable in a complex, fluid, fast-paced environment; ability to travel up to 25% of the time to factories, design centers, and service locations

Benefits

• Competitive pay and benefits package
• Medical plans, dental, vision, and flexible spending accounts
• Health savings account contributions
• Short-term and long-term disability insurance
• Employee assistance program
• Sick and vacation time
• Basic life, AD&D, and commuter benefits
• Voluntary benefits such as critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight loss and tobacco cessation programs
• Employee discounts and perks program

Expected Compensation

$96,000 - $144,000/annual salary + cash and stock awards + benefits