Design Expert, Sales - Interior Define

About the role

At Havenly, we believe everyone deserves a home they love. Since 2014, we’ve grown into the country’s leading interior design service. Through our brand Interior Define, we’re transforming how people shop for custom furniture by combining design expertise with a seamless sales process. We are seeking a sales-driven Design Expert to play a critical role in delivering a high-end, personalized customer experience while driving sales growth at our Studio in Baltimore, MD. If you’re passionate about interior design, thrive in a fast-paced environment, and love exceeding sales goals, this opportunity is for you!

Responsibilities

• Achieve Sales Targets: Meet and exceed monthly sales quotas by delivering exceptional customer service and expert product knowledge.
• Client Consultations: Engage clients both in-store and virtually, consulting them on furniture selections and design choices tailored to their needs.
• Lead the Sales Process: Own the entire customer journey, from initial inquiry to purchase execution, ensuring a smooth, efficient, and personalized experience.
• Drive Sales Growth: Identify and act on opportunities to enhance sales and improve the overall customer experience within the studio.
• Product Expertise: Master the details of our product offerings and design services, confidently guiding clients through their purchasing decisions.
• Spatial Planning & Design Mood Board Creation: Work with clients to complete their room design, and ensure proper size and fit of all selected furniture pieces. Experience with 2D and 3D design softwares is a plus.
• Follow-Up & Retention: Maintain proactive and timely communication with clients post-purchase to ensure their satisfaction and encourage repeat business.
• Market Engagement: Act as a brand ambassador to cultivate a strong community presence in Baltimore, MD and build local customer relationships.

Requirements