Design Engineer II - Optical

Responsibilities

• Responsible for design planning, record creation and order fulfillment of Zayo’s products throughout all Market Areas with a primary focus on design of Zayo’s growth products.
• Work with Service Activation and Field Technicians when issues arise during pre-build and customer turn up activities.
• Designs circuits to interface with other carriers and given a limited complexity level in the designs.
• Implement circuit designs for the core of the network as needed.
• Provides direction in the circuit design function of the Engineering Department for orders with transport and facilities required to meet identified circuit requirements.
• Reviews orders for technical correctness and clarifies any design related items back to the responsible departments.
• Maintains specific customer commitments and deadlines in the Zayo Salesforce/MSS database.
• Provides order status updates on the order when necessary for the Project Management groups.
• Corrects and updates orders as necessary.
• Tracks assigned orders to ensure they are being coordinated in a timely manner.
• Provides support to field operations to resolve complex circuit provisioning problems; reviews and verifies complex technical data in an effort to resolve service or order issues.
• Tracks the installation of circuits to ensure orders are completed within established guidelines.
• Updates and corrects orders when necessary.
• Exercises interpersonal skills in working with both internal and external customers.
• Manages workload to identify critical issues and prioritize those items that must be completed.
• Works around obstacles and roadblocks within the circuit transport to obtain the priority required by Zayo to meet customer due dates.
• Shows initiative in getting work done.
• Participates in operations-related projects, as needed.
• Supports manager for customer requirements as needed.
• Performs other related duties or projects as assigned.

Qualifications

• Requires the ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle customer conflict to a successful resolution.
• Computer skills including experience using spreadsheet, word-processing database programs and typing.
• Excellent verbal and written communication skills.
• Working knowledge of routers and other data hardware.
• Intermediate knowledge of Data Networking and telecommunications, including understanding of basic bandwidth and services: EoF, 3rd party transport, long haul through our own Network.
• Products including ELINE, ELAN, Private Line, Dedicated Internet, MPLS.
• Experience using Microsoft Office and Google programs and project management software.
• Able to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions in controlled situations.
• Deal with some abstract but mostly concrete variables.