Design Consultant

Location: Burlingame, CA

About the role

As a Showroom Design Consultant, you will provide personalized design consultations and drive sales while supporting the company’s initiatives. Leveraging your expertise in high-touch customer service and project management, you’ll create exceptional customer experience and contribute to the showroom’s success.

Responsibilities

• Provide expert design and room solution guidance to customers through in-person, virtual, and in-home consultations.
• Clearly explain the benefits of custom products to provide expert solutioning on customer projects.
• Drive sales through company customer platforms to maintain a healthy pipeline and achieve sales goals.
• Nurture and grow company assigned leads and actively seek new Consumer and Trade opportunities.
• Develop and maintain relationships with local interior designers, architects, and contractors, tailoring consultations to their needs and participating in trade events to enhance industry presence.
• Collaborate with field leaders to drive sales by leveraging their expertise.
• Identify opportunities, share best practices, and develop strategies to enhance customer engagement and boost sales performance.
• Act as a customer advocate by ensuring their needs and concerns are addressed throughout the design, sales and installation process.
• Ensure seamless customer experience by timely addressing any issues with scheduling, installation, or shipping for all customers.
• Be a brand ambassador in customer interactions and within your market.
• Promote teamwork and collaboration with showroom peers, production, client services, and measure & install teams to ensure a seamless and smooth customer experience.
• Foster a professional and positive environment in the showroom recognizing team achievements and maintaining a supportive team dynamic.
• Participate in ongoing training and business meetings to stay updated on products and technology, using tech platforms and tools efficiently.
• Assist in managing daily showroom operations to create a clean and inviting environment for customers.
• Play an active role in merchandising updates, product launches, and showroom design enhancements.
• Ensure all showroom displays are fully operational and showcase products effectively.
• Be flexible to support showroom coverage within the market.

Requirements

Experience: 3-5 years in retail, design, sales, project management or customer service with a focus on a high-end experience.

Qualifications

Education: Associate or bachelor’s Degree in a related field preferred or equivalent experience.

Skills

• Customer Engagement: Exhibits a “customer-first” welcoming attitude, engaging with customers and prioritizing their experience above all tasks.
• Solution-Oriented: Provide creative, solution-oriented options that resolve customer needs/concerns.
• Product Knowledge: Leverage a deep understanding of product features and benefits to communicate effectively with customers to ensure a successful installation.
• Proactive Communication: Respond promptly and proactively to both internal and external inquiries.
• Sales Acumen: Shows strong ability to manage multiple tasks and projects, confidently