Design Consultant

Base pay starts at $15.10 per hour with higher starting pay available based on experience.

Purpose

The Design Consultant at Floor & Decor is the entry point into design and is responsible for engaging customers on the sales floor to support their design projects, conduct design appointments with customers to determine design needs in the selection of tile, wood, stone, and accessory products of various colors, textures, patterns, and design.

The Design Consultant will also partner with store leaders to maximize sales goals and expand the design services brand.

Requirements

• 1+ years of retail/customer service experience
• High school diploma and/or GED
• Proficient in basic mathematical skills
• Self-motivated and able to multi-task in a fast-paced environment
• Basic computer knowledge, including Microsoft Office suite
• Internal candidates: minimum of 6 months with Floor and Decor

Responsibilities

• Greet store customers in a helpful manner and support store design walk-in needs
• Schedule design appointments for existing and potential customers, while developing clientele through networking and referrals, as well as leads generated within the store
• Provide tile, wood, stone, and accessories advice to homeowners, interior designers, and builders for both residential and commercial projects
• Design and sell complete, functional, and aesthetically appealing solutions
• Manage multiple, simultaneous customer projects through all phases with a high level of accuracy, timeliness, and follow-up, including consistent and concise communication to customers and others
• Proficient and consistent use of company communication tools and emails
• Collaborate, partner, and communicate with store leadership and employees to manage projects from inquiry to installation, and achieve sales and other goals
• Enthusiastically support all company initiatives and goals by modeling and coaching best practices with store employees
• Responsible for understanding and utilizing design applications (e.g., Salesforce, proprietary Online Design Appointment Scheduler, and MyProject)
• Perform other duties as assigned

Working Conditions

• Limited travel may be required by car
• While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles
• The noise level in the work environment is typically moderate to noisy

Physical/Sensory Requirements

• Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
• The employee is often required to use their hands and fingers, to handle or feel
• The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch, or crawl

Schedule

• Store Hours: Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM
• Pickup Hours: Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM

Benefits

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life Balance, including paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1