Design Consultant

About the role

As a Design Consultant for Closet Factory Houston, you will work directly with homeowners to diagnose storage problems that stem from the space itself, design custom, built‑for‑life solutions using our software, present the design and price, and guide the client to a decision. The role is consultative, personal, and impactful, requiring you to sit with discomfort, handle objections, and stay in the conversation until a clear decision is reached. You will work from home, in client homes, and at the office, following up on company‑generated leads with no cold calling or prospecting.

Responsibilities

• Diagnose homeowner storage challenges and identify the underlying spatial issues.
• Create custom storage designs using company software.
• Present the solution and price to the homeowner.
• Handle objections, understand hesitation, and guide the client to a decision.
• Stay in the conversation until a clear decision is made, even when faced with “I need to think about it.”
• Manage your own schedule and follow up on company‑provided leads.
• Attend weekly office hours, weekly sales meetings, and national meetings (twice a month).
• Track your own performance metrics and continuously improve your process.
• Participate in onboarding training and ongoing online university learning.

Requirements

• Minimum two years of sales experience in a consultative or relationship‑driven environment.
• Windows laptop.
• Reliable transportation.
• Availability for appointments some evenings and Saturdays.
• Located in Houston, TX.

Qualifications

• Ask good questions and listen before solving.
• Comfortable with silence while the homeowner thinks.
• Proven ability to close sales.
• Value your own time and make each appointment count.
• Run a disciplined process, not rely on personality.
• Track your own numbers and compete with yourself.
• Remain engaged when conversations become uncomfortable.
• Know the difference between being pushy and being direct, and be unafraid of either.
• Experience in design, home improvement, interior design, kitchen and bath, furniture, or real estate is a plus but not required.

Skills

• Consultative selling and needs assessment.