Design Center Specialist

About the Role

At Classic Rock Fabrication, we're committed to delivering an exceptional customer experience from start to finish. As a Design Center Specialist, you'll play a key role in helping homeowners select the perfect stone, sinks, faucets, and edge profiles for their projects while ensuring every customer receives outstanding service.

Responsibilities

• Deliver exceptional customer service to homeowners throughout the design selection process.
• Answer incoming calls and schedule showroom/design appointments.
• Assist customers with selecting stone materials, sinks, faucets, and edge profiles.
• Reserve customer-selected materials and maintain accurate material hold records.
• Receive incoming products and materials.
• Communicate daily with the Purchasing Department to maintain appropriate inventory levels.
• Follow all company policies, procedures, and safety guidelines.
• Uphold Classic Rock Fabrication's Core Values.
• Perform additional duties as assigned to support the company's mission and operational needs.

Qualifications

• One to two years of customer service, retail, showroom, administrative, or related experience, or an equivalent combination of education and experience.
• Ability to read and interpret blueprints, design layouts, and specifications.
• Excellent communication and interpersonal skills.
• Ability to read, write, and communicate effectively in English.
• Basic math skills, including addition, subtraction, multiplication, division, fractions, and decimals.
• Ability to follow written and verbal instructions and work independently.
• Strong organizational skills with attention to detail.
• Proficiency with basic computer systems and office software.
• Evening and weekend availability as part of a rotating schedule.

Physical Requirements

• Regularly stand, walk, sit, reach, bend, stoop, crouch, push, pull, lift, grasp, and perform repetitive motions.
• Ability to work in both office and warehouse showroom environments.

Benefits

• Medical, Dental & Vision Insurance
• Company-Paid Life Insurance
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Employee Assistance Program (EAP)
• Employee Referral Program
• Professional Development & Growth Opportunities
• Supportive Team Environment

Our goal is to ensure the experience of working with our team is just as exceptional as the products we create. If you enjoy helping customers, have an eye for design, and thrive in a collaborative environment, we'd love to hear from you!