Design Center Coordinator

Arbor & Elite Homes is seeking an enthusiastic, customer service and team-oriented Design Consultant for our Design Center in Louisville, KY. We are looking for candidates with prior interior design experience with a home builder to offer design guidance and product knowledge to our homebuyers as they make interior and exterior selections for their dream home.

About Arbor

We look for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us!

Benefits

• Base salary + bonus opportunities
• Advancement opportunities
• Exposure to executive leadership
• Team outings and company-sponsored volunteer events
• Opportunity to work with the largest new home builders in Indianapolis
• 4 weeks of Paid Time Off
• Access to health and life insurance, 401(k), paid parental leave, tuition assistance, company discounts, etc.

Responsibilities

• Assist buyers with making selections to customize their home
• Ensure that homebuyer(s) is aware of all options available
• Enter customer information/selections into computer systems
• Advise customers on interior design functions (with respect to color, functionality, budget)
• Provide complete product information detailing performance, durability, and maintenance of homebuyer(s) selections
• Assist in determining market-driven standard features and options
• Manage distribution of design center paperwork
• Communicate with Sales, Purchasing, Homeowners, and Trades as required to successfully execute the homebuilding process
• Be knowledgeable and able to communicate the design center experience and the overall new home buying experience
• Other duties as assigned or expected

Requirements

• Prior design-related experience with a production homebuilder preferred
• Excellent customer service skills
• Willingness to learn and adapt
• Detail-oriented, self-disciplined, and organized with excellent follow-up
• Ability to deal with conflict & set expectations
• Great listening skills and creative problem-solving with the ability to find the root cause, as well as a solution
• Must be a team player with an enthusiastic attitude
• Effective communication skills and a sense of urgency
• High level of integrity
• Good time management skills
• Strong interpersonal skills with attention to detail
• Strong computer skills
• Able to establish priorities and meet deadlines
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
• Must be current with design trends in a variety of styles
• Must have the ability to read and understand architectural and structural blueprints
• Financial knowledge as it relates to residential mortgage loans
• Must be willing to work some evenings and weekends