Design Associate

About the role

Join our team as a Design Associate in Katy! Are you passionate about helping people build their dream homes? Do you thrive in a fast-paced and dynamic environment? If so, Tilson Homes wants to hear from you! As a Design Associate at Tilson Homes, you will lead customers through a design appointment, and provide the follow-up needed to help bring their dream homes to life! Your role will be vital in providing exceptional service and support throughout the homebuilding process.

Responsibilities

• Assist customers in the color selection process and accurately document their selections.
• Engage and welcome potential customers at our Design Center.
• Help customers by providing guidance and answering their inquiries about customization options.
• Keep the Design Center and models in top condition, representing our business professionally.
• Address and resolve customer concerns in a respectful manner.
• Maintain accurate and current customer information for our Sales team.
• Collaborate with various departments to ensure prompt construction start times for our customers.

Requirements

• Our ideal candidate is a customer-focused individual who is passionate about the homebuilding industry and has a background in Design.
• A high school diploma or equivalent is required, with preference given to candidates holding a bachelor's degree.
• A completed designer education course / certification is preferred.
• Being bilingual is a plus but not a requirement.
• You should have at least 1-2 years of experience in customer service and possess excellent verbal and written communication skills.
• Friendly and hardworking, with a focus on customer satisfaction.
• Values responsibility, honesty, and cooperation.

Benefits

• 401K
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off