Design and Sales Consultant

About the Role

You will:

• Provide expert product selection assistance and design services to showroom customers both in the showroom and at the customer’s location.
• Ensure the highest levels of customer satisfaction in order to meet or exceed the established sales and gross profit goals, and to increase profit sharing.
• Provide hospitality and warmly welcome each customer.
• Sell and provide in-store and/or in-home design consultations for kitchen and bathrooms.
• Articulate your showroom value proposition to get your customer’s attention, engage them, teach them, and show them the value you provide.
• Determine customer needs, direct them to the best products to address their needs, discover potential hurdles, and keep the sale moving forward.
• Build and maintain long-term customer relationships, creating referrals and repeat business.
• Develop and maintain knowledge of product lines and features.
• Leverage Hajoca technology to guide product selections, review product specifications, pricing, and availability.
• Use sales reports and sales forecasting tools to meet or exceed established sales targets.
• Follow-up on leads and generate new business.
• Enter sales orders and bids, expedite purchases, stay engaged with customers from the beginning to the end of projects.
• Process showroom sale returns and refund paperwork in accordance with Company policy and procedure.
• Keep showroom clean, neat, current, stocked, and safely displayed.
• Join industry associations and attend professional events to stay informed about design trends, new products, and to build business relationships.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Qualifications

• 2+ years of experience in plumbing design and sales.
• Knowledge of products sold in the showroom preferred.
• Experience working with luxury, high end products and customers.

Skills

• Knowledgeable of kitchen and bath design trends.
• Experience with architectural blueprints and have a strong sense of aesthetics.
• Effectively use Microsoft Office software (Outlook, Word) to communicate via email, to maintain customer contact files and appointment calendars, and to create and analyze reports.
• Demonstrate outstanding customer service and verbal/telephone communications skills.
• Demonstrate a deep product knowledge related to kitchen/bath trends to be able to answer customer questions and identify opportunities to upsell or cross sell.
• Able to overcome objections by understanding customer needs, providing targeted solutions, and closing the sale.
• Able to build influential relationships and trust with key vendor partners.
• Able to build positive working relationships and inspire teamwork with co-workers.
• Able to plan, organize, and multi-task.
• Able to learn and operate the computer related systems used to process orders.
• Read, write, speak and understand English.
• Able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Pay

Pay for Design and Sales Consultant is between $24 and $28 per hour at this location.

Benefits

In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis.

Full-time benefits (for team members working 30 or more hours per week):

• Medical, dental, vision, and prescription coverage
• Accident, Hospital Indemnity, and critical care coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare, dependent care, and commuter benefits
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
• Paid pregnancy and parental leave
• Paid day of community service

Full-time and part-time benefits:

• 401(k) Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits

*Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.