Deputy Technology Officer

About the role

The Deputy Technology Officer plays a mission-critical leadership role at the helm of infrastructure and digital workplace operations. This is a highly influential, hands-on leadership role overseeing approximately 35 team members, including managers of systems operations, network/telecom, and the digital workplace.

Responsibilities

• Strategic Leadership & Innovation
  • Partner with the CTO/CISO to define and operationalize long-term infrastructure and digital workplace strategies.
  • Lead the development of strategic A3s for your division and drive execution across multiple initiatives.
  • Maintain and evolve strategy maps for infrastructure functions.
  • Stay current on workplace, infrastructure, and cloud trends; evaluate emerging technologies and integrate solutions aligned with business outcomes.
  • Advance organizational resiliency initiatives, including preparedness for natural disasters, cyber threats, and system recovery.
• Team & Resource Leadership
  • Lead a division of ~35 employees, including three managers and technical teams spanning networking, systems operations, and the digital workplace.
  • Provide coaching, mentoring, and development pathways, especially for high-tenure teams with diverse viewpoints and skill sets.
  • Foster a leadership culture centered on collaboration, listening, and frontline engagement—not top-down directive management.
  • Support retention, succession planning, and healthy team dynamics.
  • Oversee consultants and vendor relationships across reporting departments.
• Operational Excellence
  • Ensure reliable, secure operation of all core IT infrastructure and services across cloud, on-prem, and hybrid environments.
  • Oversee platforms including compute, storage, telecom, WAN, networking, endpoints, unified communications, Microsoft 365, collaboration tools, and digital workplace solutions.
  • Manage capacity, resource allocation, and day-to-day service performance.
  • Lead and mature disaster recovery processes and testing.
  • Drive modernization of WAN technologies to increase resiliency and performance.
  • Identify and remediate technical debt through proactive monitoring and structured assessments.
  • Support the service desk through strong alignment, clear communication, and operational readiness.
• Financial & Vendor Management
  • Oversee division budgets and capital planning activities.
  • Lead cost-saving initiatives with measurable process and outcome metrics.
  • Ensure vendors meet SLA expectations and deliver cost-effective, high-quality services.
• Security, Risk & Compliance
  • Partner with Information Security to ensure all infrastructure and workplace platforms align with cybersecurity standards.
  • Maintain compliance with regulatory and accrediting bodies (e.g., CMS, Joint Commission, HIPAA).
  • Support organization-wide risk management practices and system hardening.
• Continuous Improvement
  • Apply Lean/Kaizen methodologies to drive measurable improvements in operations, efficiency, and user experience.
  • Act as a Lean Sensei for multiple team members, fostering a culture of learning and continuous improvement.
• Leadership On-Call
  • Participate in the enterprise-wide IS leadership on-call rotation (approximately every 16 weeks).
  • Provide high-level decision support for critical after-hours incidents and escalations.

Qualifications

• Master's degree.
• Eight years of professional experience within technology, preferably in a hospital or clinical setting.
• Five years of experience in management of complex projects and implementation of systems.
• Five years of experience managing projects and/or applications.
• Three years of manager or director-level experience.

Benefits

Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth. Click here for details.