Deputy Chief Technology Officer, Infrastructure and Operations

Responsibilities

• Enterprise Infrastructure Strategy & Modernization
• Develop and execute the long-term enterprise infrastructure strategy aligned with organizational priorities.
• Lead enterprise infrastructure modernization initiatives, including cloud and hybrid platform strategy, automation, platform engineering, and the adoption of DevSecOps practices such as infrastructure-as-code and automated CI/CD pipelines.
• Establish enterprise infrastructure standards, lifecycle management policies, and governance frameworks.
• Evaluate emerging technologies and define adoption strategies that enhance resilience, cost efficiency, and service quality.
• Ensure infrastructure architecture supports scalability, interoperability, and long-term sustainability.
• Implement technology infrastructure and operational solutions for strategic initiatives across the IT Divisions in collaboration with other DCTOs.
• IT Operations & Service Reliability
• Provide executive oversight of enterprise IT operations to ensure high availability, reliability, and performance of all technology services across a 24/7 operational environment supporting mission-critical enterprise and operational systems.
• Establish and monitor enterprise operational KPIs, including uptime, performance, service delivery, and cost efficiency.
• Enable enterprise DevSecOps capabilities by operating and evolving automation platforms, CI/CD tooling, and infrastructure provisioning frameworks that support modern product development and service delivery.
• Drive a culture of operational excellence, continuous improvement, and service accountability within a 24/7 operational model where infrastructure services must remain continuously available.
• Lead proactive performance management and capacity planning to anticipate and mitigate service disruptions.
• Ensure service level objectives (SLOs) and service level agreements (SLAs) are consistently achieved.
• Direct the development and execution of enterprise-wide disaster recovery and infrastructure resilience strategies that protect the organization’s 24/7 operational technology environment.
• Define recovery objectives (RTO/RPO) and ensure infrastructure redundancy and failover capabilities are maintained.
• Lead business continuity planning in partnership with executive leadership and risk management teams.
• Ensure infrastructure resilience against operational, environmental, and cyber risks.
• Cybersecurity Infrastructure & Risk Management
• Partner closely with the Chief Information Security Officer (CISO) to ensure secure infrastructure architecture and operational integrity.
• Lead infrastructure remediation initiatives to address vulnerabilities and strengthen system hardening.
• Co-lead response efforts for high-severity incidents impacting infrastructure services and provide executive leadership during critical incidents that may occur at any time across the organization’s 24/7 technology operations.
• Partner with the CISO to integrate security controls, automated vulnerability scanning, and compliance validation into DevSecOps pipelines, ensuring secure and compliant software delivery.
• Ensure compliance with applicable regulatory, legal, and industry standards.
• Establish governance processes to proactively identify, assess, and mitigate infrastructure risks.
• Financial & Investment Leadership
• Develop and manage the Infrastructure & Operations operating and capital budgets.
• Lead financial planning and investment strategies for infrastructure initiatives.
• Conduct cost-benefit analyses and business case development for major technology investments.
• Drive cost optimization across infrastructure services, including cloud consumption management and strategic vendor contract oversight.
• Maintain financial accountability and demonstrate return on technology investments.
• Vendor & Commercial Strategy
• Establish and manage strategic relationships with infrastructure vendors, cloud providers, and managed service partners.
• Oversee contract negotiations, service agreements, and vendor performance management.
• Drive economies of scale through enterprise agreements and strategic sourcing.
• Ensure vendor services align with enterprise standards, performance expectations, and financial objectives.
• Converged Network (Voice, Video & Data Networks)
• Provide executive oversight of the enterprise converged network architecture, including voice, video, data, and collaboration platforms, ensuring secure, scalable, and resilient connectivity across all operating environments.
• Direct the design, deployment, and lifecycle management of enterprise network infrastructure, including core data networks, unified communications, wireless connectivity, and cloud network integration.
• Ensure high availability, performance, and security of enterprise network services supporting mission-critical operations, customer-facing systems, and workforce collaboration platforms operating continuously in a 24/7 service environment.
• Lead enterprise infrastructure platform management across data centers, cloud environments, servers, storage, monitoring platforms, endpoint environments, and unified communications systems.
• Establish governance for network lifecycle management, patching, technology refresh strategies, and infrastructure modernization, ensuring alignment with enterprise architecture and cybersecurity standards.
• Organizational & Workforce Leadership
• Lead, coach, and develop senior directors, directors, and technical leaders within the I&O Division.
• Drive workforce development initiatives, including upskilling in cloud technologies, automation, and emerging infrastructure capabilities.
• Design and evolve the organizational structure to support modernization and long-term strategic objectives.
• Build succession plans and strengthen leadership bench depth.
• Foster a culture of accountability, collaboration, innovation, and operational excellence.
• Maintain executive accountability for the continuous operation of enterprise technology services, recognizing that infrastructure and operational systems support a 24/7 environment requiring leadership availability during critical events and service disruptions.
• Executive Leadership & Governance
• Serve as a senior member of the CTO leadership team and participate in enterprise technology governance.
• Act as a primary liaison between infrastructure operations and executive stakeholders, providing executive visibility and leadership during major incidents impacting the organization’s 24/7 technology services.
• Align infrastructure strategy with broader enterprise and technology roadmaps.
• Provide executive-level reporting on infrastructure health, risk exposure, financial performance, and modernization progress.
• Lead by example and promote adherence to organizational core values and leadership principles.
• Enterprise Technology Partnership, Support & Enablement
• Collaborate with Product leadership to ensure infrastructure platforms, environments, and operational services effectively support the development, deployment, and scaling of enterprise technology products.
• Work in partnership with the Cybersecurity group to ensure infrastructure platforms are designed, deployed, and operated in accordance with enterprise security standards, risk management frameworks, and regulatory requirements.
• Support the Agile Center of Excellence (CoE) by enabling infrastructure capabilities that facilitate modern delivery practices, including automated environments, DevSecOps pipelines, and scalable development platforms.
• Ensure infrastructure services provide reliable, secure, and scalable platforms that empower product teams to deliver customer-facing and operational solutions efficiently.
• Facilitate cross-functional collaboration between Infrastructure, Product, Architecture, Cybersecurity, and engineering teams to improve delivery velocity, operational stability, and technology alignment across the enterprise.
• Contribute to enterprise governance forums and technology planning processes to ensure infrastructure capabilities and constraints are represented in strategic technology decisions.
• Service Desk & End-User Technology Support
• Provide executive oversight of the enterprise Service Desk and end-user support functions, ensuring timely, high-quality technical assistance for employees and operational personnel across the organization.
• Ensure effective support and lifecycle management for enterprise endpoint technologies, including desktops, laptops, mobile devices, printers, and other peripheral workplace devices and applications.

Qualifications

• Master's degree in Computer Science, Engineering, Information Systems, or related field.
• Minimum of 10 years of progressive experience in IT infrastructure management, operations, and modernization.
• Proven track record of leading complex IT projects and managing large-scale IT operations.
• Experience with cloud platforms, DevSecOps, and automation tools.
• Strong understanding of cybersecurity principles and practices, including incident response and disaster recovery planning.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
• Ability to lead and mentor a team of professionals in a fast-paced, dynamic environment.
• Knowledge of regulatory compliance requirements and industry standards.