Deputy Site Lead

Leidos has a career opportunity for a Deputy Site Lead to support the Air Force National Capital Region IT Services program. The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR, missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites.

About the role

The Deputy Site Lead will be located at Joint Base Andrews, supplementing the 744th Communications Squadron delivering critical support services to its mission partners, programs, and initiatives. The senior leaders and national defense missions supported require that AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment.

Responsibilities

• Serve as the primary Site Operations Lead and point of contact/liaison for the 744CS Commander (CC)/Director of Operations (DO) with oversight of direct customer-facing work centers (Walk-up Help Desk Services; Desktop Support, Executive Support, Routine Requirements Mobile Support, Technical Refresh); Network Administration, Project Management, and Cyber Support Services.
• Support area of responsibility includes Geographically Separated Units (GSU).
• Performance management.
• Approval authority for change management activities.
• Overseeing the incident management process for request fulfillment activities (moves, adds, changes) and break/fix activities.

Requirements

• Must have a fully adjudicated DoD Secret security clearance.
• Requires a BA/BS or equivalent experience and 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience. Additional education and years of experience may be considered in lieu of a degree.
• 10+ years demonstrated information technology operations support experience.
• 5+ years of experience supervising or leading teams or projects.
• Must have a demonstrated Operations background, with focus area of expertise in direct customer-facing service delivery.
• Demonstrated experience with behavioral interviewing.
• Demonstrated ability to analyze data and make strategic business decisions.
• Must have experience managing direct reports.
• Must have experience supporting a Department of Air Force entity.
• Demonstrated ability to interact with/brief key organizational decision-makers (i.e. VIPs).

Preferred Qualifications

• Fully adjudicated DoD Top Secret/SCI security clearance.
• ITIL v3 Foundations or higher Certification.
• Project Management Experience.
• Demonstrated ability to troubleshoot end user and network peripheral issues.
• Ability to manipulate Active Directory relative to computer/user objects and security groups.
• Help Desk Institute (HDI) technical support and/or customer service certification.

Pay

Pay Range $105,300.00 - $190,350.00. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Benefits

Pay and benefits are fundamental to any career decision. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave, and Retirement. More details are available at www.leidos.com/careers/pay-benefits.