Deputy Project Leader- Dallas, Texas

About the role

M.C. Dean’s Critical Power Group maintains, services, and troubleshoots UPS systems, batteries, and other critical infrastructure equipment. Our technicians are factory-trained on major UPS manufacturers (e.g., MGE/APC, Liebert, Toshiba/Mitsubishi, Powerware/Eaton) and perform preventive maintenance, equipment testing, and emergency service calls at high-profile government, institutional, and commercial facilities. The group also provides engineering and technical support to customers and other M.C. Dean divisions.

Responsibilities

• Serve as the region’s primary technical resource for complex troubleshooting, diagnostics, and equipment support.
• Provide technical guidance and mentoring to field technicians.
• Support regional technicians during emergency service events, major repairs, startups, commissioning activities, and technical escalations.
• Coordinate with OEMs, Technical Support, Engineering, and other subject-matter experts.
• Act as a technical point of contact for customers regarding maintenance recommendations, repair options, and equipment condition assessments.
• Assist with customer meetings, project reviews, and technical presentations.
• Prepare and review quotations, estimates, change orders, and technical proposals.
• Develop technical scopes of work for repairs, maintenance services, and equipment replacement projects.
• Assist with project forecasting, manpower planning, and resource allocation.
• Lead onboarding efforts for newly hired technicians within the region.
• Develop and execute regional technician training plans.
• Conduct field evaluations, site audits, and technical assessments.
• Assist the Regional Manager with daily operational management of the region.
• Monitor completion and quality of field service reports, quotations, KPRs, inspections, and administrative requirements.
• Identify opportunities to improve efficiency, quality, and operational performance.
• Promote a strong safety culture throughout the region.
• Support field safety audits, incident investigations, and corrective actions.

Requirements

• BS in Engineering (preferred Electrical Engineering or industry-related degree) with 5+ years of experience.
• OEM experience (ABB, Ametek, SCI, Cyberex, Toshiba, Mitsubishi, Gutor, APC, MGE, Schneider Electric, Vertiv/Powerware/Eaton) or progressive experience in power-electronic system maintenance and repair.
• Proficiency in reading and interpreting complex technical instructions, plans, blueprints, and schematic diagrams.
• Demonstrated ability to evaluate complex electrical systems, perform damage assessments, estimate maintenance, parts, and manpower requirements, diagnose malfunctions, and employ testing and inspection techniques.
• Strong working knowledge of NEC, maintenance practices, supply procedures, and quality-control procedures.
• Ability and willingness to travel to project locations as needed.

Skills

• Exposure to computer screens for extended periods.
• Sitting for extended periods.
• Reach by extending hands or arms in any direction.
• Finger dexterity to manipulate objects (e.g., using a keyboard).
• Listen to and understand information presented through spoken words.
• Communicate information and ideas verbally so others will understand.
• Read and understand written information and ideas.
• Apply general rules to specific problems to produce logical answers.
• Identify and understand the speech of another person.

Benefits

• Competitive salary.
• Medical, dental, vision, life, and disability insurance.
• Paid time off.
• Tuition reimbursement.
• 401k Retirement Plan.
• Military Reserve pay offset.
• Paid maternity leave.