Deputy Project Director (925582) In-Person $72,000 Annual
About the role
Under supervision and direction of the Project Director, implement total quality management procedures and changes within the case management, enrollment, and customer services units. Implement and provide change management when changes to policy / procedure occur. Manage communication and coordination of case management, enrollment and customer service. Provide leadership to staff and collaborate with Department Heads to enhance services, quality and performance. Participate or lead outreach activities. Oversee timely and accurate reporting of operations metrics for Project Director.
Primary point of contact for Income Maintenance (IM) to resolve any case related issues, to coordinate fair-hearing processes, and to enhance services for job seekers. Build business process expertise within the team and develop best practices. Coordinates service delivery for members among the team. Compiles information and data for completion of quarterly reports. Effectively collaborate with departments for program development and information dissemination. Provide leadership, support, and guidance to staff, partners and operations across all Company Regions.
Responsibilities
- Implement total quality management procedures and changes within the case management, enrollment, and customer services units
- Provide change management when changes to policy / procedure occur
- Manage communication and coordination of case management, enrollment and customer service
- Provide leadership to staff and collaborate with Department Heads to enhance services, quality and performance
- Participate or lead outreach activities
- Oversee timely and accurate reporting of operations metrics for Project Director
- Primary point of contact for Income Maintenance (IM) to resolve any case related issues, to coordinate fair-hearing processes, and to enhance services for job seekers
- Build business process expertise within the team and develop best practices
- Collaborates with departments for program development and information dissemination
- Provide leadership, support, and guidance to staff, partners and operations across all Company Regions
Qualifications
- Bachelor degree or higher in Human Services, Business, or related field from an accredited college or university or equivalent experience
- Five years of management experience. Proven ability to coach and mentor staff and effectively lead a team
- Or An associates degree from an accredited college or university or equivalent experience and 6 years' experience leading a team as a supervisor or manager
- Must be process-driven, analytical, and solution-focused
- Must be a team player and model LEGACY Principles
- Knowledge of community resources to address potential barriers of job seekers
- Familiarity with human service, vocational rehabilitation, and disability issues and service competencies
- Strong written and oral communication skills
- Proficient in computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook
- Must possess a NYS driver's license in good standing and maintain a good driving record and meet company driving requirements
Skills
- Process-driven
- Team player
- Solution-focused
- Community resources knowledge
- Human service, vocational rehabilitation, and disability issues and service competencies
- Written and oral communication skills
- Computer skills (Microsoft Word, Excel, PowerPoint, and Outlook)
Benefits
Extensive learning opportunities and networking programs. Make a lasting impact on the lives of others. Diversity and inclusion are valued at Equus Workforce Solutions.
Pay
N/A
Schedule
N/A