Deputy Program Manager

About the Role

The EFMP (Exceptional Family Member Program) is a mandatory enrollment program that works with military and civilian agencies to provide comprehensive support to families with special needs. This role supports the EFMP Systems Navigators and ACS Compliance Specialists (SNACS) Deputy Program Manager by providing project management and non-clinical case management services to Army IMCOM G9 HQ.

Responsibilities

• Assist the Program Manager (PM) in executing the SNACS program, including responding to client inquiries, system navigator requests, and other issues.
• Support the PM in ensuring work sites are fully staffed with qualified system navigators and compliance specialists.
• Assist in conducting performance reviews, quality planning, and assessments.
• Help review and monitor SNACS program effectiveness.
• Provide innovative ideas and strategies to improve support for system navigators, compliance specialists, and eligible Soldiers and their families.
• Coordinate monthly professional development training audio conferences and webinars.
• Conduct initial program training for new system navigators and compliance specialists.
• Visit installations to provide additional training, program assessments, and relationship building.
• Establish and maintain relationships with Army installation government civilian EFMP Program Managers and ACS Staff.
• Ensure all system navigators are Level 1 Life Coach certified through the Certified Life Coach Institute.
• Plan and coordinate COR-RA (SN) approved training events for EFMP contractors and civilian employees.
• Provide monthly data to measure the effectiveness of Army's Systems Navigation delivery systems using client satisfaction surveys.
• Complete required PWS Deliverables per contract requirements.
• Track gaps in services, utilization, and challenges faced by families with special needs.
• Analyze staff assistance visit findings to determine program effectiveness and develop recommendations.

Schedule

Work hours occasionally extend beyond the traditional 8-hour day and may include some weekends.

Qualifications

• Knowledge of military personnel automation systems and proficiency with PCs.
• Strong analytical skills, time management, and independent thinking abilities.