Deputy Program Manager

Responsibilities

• Support the Program Manager in day-to-day contract execution, operational planning, schedule management, issue tracking, risk management, and performance monitoring.
• Serve as an alternate contractor point of contact for Government stakeholders, regional personnel, corporate leadership, and subcontractor/teaming partners, as directed.
• Cookordination across functional areas to ensure program operations, staffing, finance, IM/IT, logistics, quality, and compliance activities are aligned.
• Coordinate with regional managers, team leaders, and functional leads to identify operational gaps, staffing risks, training needs, and corrective actions.
• Assist with oversight of WIC Overseas offices and remote service locations across Europe, the Pacific, Central America, and other OCONUS areas.
• Aid in staffing coverage, onboarding, training, retention, and performance management for regional and site-level personnel.
• Support consistent delivery of participant-facing services, including nutrition education, eligibility screening, appointment coordination, draft issuance support, and program outreach.
• Coordinate inputs for monthly progress reports, participant reports, financial reports, audit support, quality documentation, and other contract deliverables.
• Track performance indicators, validated complaints, corrective actions, staffing coverage, and risks that could affect service quality or contract compliance.
• Aid in coordination of CAC/background investigation processes, onboarding documentation, required training, privacy/cybersecurity compliance, and contractor identification requirements.
• Support program meetings, internal reviews, Government performance reviews, and resolution of operational issues.
• Travel may be required

Qualifications

• Bachelor's degree in healthcare administration, public health, business administration, program management, information systems, or a related field.
• Minimum six (6) years of progressive program, project, operations, or contract management experience in a federal services, healthcare, public health, social services, military, or similarly complex environment.
• Preferred qualifications include Master's degree in healthcare administration, public health, business administration, program management, information systems, or a related field.
• PMP, CAPM, PgMP, Lean Six Sigma, Prosci, or comparable management/process improvement credential.
• Experience supporting DHA, TRICARE, Military Health System, DoD healthcare, WIC, nutrition assistance, public health, or family support programs.
• Prior experience serving as Deputy Program Manager, Operations Manager, Chief of Staff, or Key Personnel on a federal contract.
• Familiarity with PIMS or comparable participant/case management, eligibility, benefit issuance, financial reconciliation, or health program information systems.
• Experience supporting subcontractor coordination, staffing plans, onboarding workflows, OCONUS logistics, military installation access, or host-nation/SOFA-related processes.